NetApp

Solutions Architect – Modernization

NetApp

full-time

Posted on:

Location Type: Office

Location: Illinois, Iowa, Kansas, Minnesota, Missouri, Montana, New York, North Dakota, Ohio, South Dakota, Wisconsin • 🇺🇸 United States

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Salary

💰 $230,350 - $298,100 per year

Job Level

SeniorLead

About the role

  • Lead high-level modernization, lifecycle, and refresh strategy conversations with Enterprise customers across the Midwest and Canada.
  • Assess customer install base to identify modernization opportunities, software adoption gaps, and upcoming lifecycle events.
  • Provide customers with clear architectural and financial guidance, including TCO comparisons, refresh options, consumption models, Keystone programs, and long-term SLA/upgrade pathways.
  • Educate customers on Keystone and SLP offerings, including how subscription-based consumption supports continuous upgrades and simplified operations.
  • Work diplomatically with Client Executives to support account strategy.
  • Coach field teams on identifying refresh triggers, positioning modernization value, and navigating financial/technical option conversations.
  • Develop modernization architectures, refresh roadmaps, and consumption-model recommendations aligned to customer SLAs and business objectives.
  • Build reverse timelines and structured upgrade plans that help customers proactively prepare for lifecycle changes.
  • Drive modernization pipeline by identifying opportunities within the existing install base and partnering with marketing, SE leadership, and regional sales teams.
  • Provide field insights to product and business teams to improve modernization tools, lifecycle visibility, and Keystone adoption programs.

Requirements

  • 7+ years in a Solutions Architect, Systems Engineer, or customer-facing technical role.
  • Strong understanding of enterprise storage architectures, lifecycle management, refresh planning – required.
  • Ability to translate complex storage modernization options into clear financial and technical guidance, including TCO, CapEx vs OpEx models, SLAs, and upgrade pathways.
  • Experience discussing consumption models such as Keystone and subscription licensing (SLP).
  • Excellent presentation skills with the ability to communicate at the C-suite level, as well as with directors and administrators.
  • Strong customer diplomacy, able to influence without owning the account and collaborate effectively with Client Executives and SEs.
  • Demonstrated ability to coach field teams and partners on positioning value, differentiation, and modernization opportunities.
  • Experience with lifecycle engineering, refresh planning, or install-base strategy.
Benefits
  • Health Insurance
  • Life Insurance
  • Retirement or Pension Plans
  • Paid Time Off
  • various Leave options
  • employee stock purchase plan
  • restricted stocks (RSU’s)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
solutions architectureenterprise storage architectureslifecycle managementrefresh planningTCOCapExOpExSLAsmodernization architecturesconsumption models
Soft skills
presentation skillscustomer diplomacyinfluencecollaborationcoachingcommunicationstrategic thinkingproblem-solvingnegotiationinterpersonal skills