Account Manager

• Manage multiple commercial or enterprise customer accounts independently.
• Serve as the primary point of contact, including communication with Director-level stakeholders.
• De-escalate challenging situations and resolve complex customer inquiries/issues.
• Act as the voice of the customer within NetApp, advocating for their needs in product development.
• Prepare and deliver IB Review meetings, customizing recommendations to customer requirements.
• Identify upsell opportunities and drive customer success initiatives.
• Recommend actions related to capacity management, storage add-ons, cluster expansion, and data workload migrations.
• Manage lifecycle activities such as tech refresh, renewals, and modernization.
• Coordinate with Technical Specialists for complex assessments and solutions.
• Influence cross-functional collaboration for renewals, modernization, and cross-sell/upsell activities.

Support Account Manager

Key Account Manager – Hoteles y Reformas

Associate Account Manager, Italian

Account Manager, Greek Speaker

Associate Account Manager, Greek