Client Success Manager – Client Management II

Net Health

Client Success Manager managing healthcare SaaS client portfolios for Net Health. Driving adoption, satisfaction, retention, renewals, and billing support across the post-implementation lifecycle.

Posted 8/11/2026full-timeRemote • Idaho, Minnesota, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $66,400 - $83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success management and healthcare revenue cycle management, with a strong focus on relationship-building, proactive engagement, and effective communication. Proficient in utilizing CRM tools to manage client interactions and support operational needs.

Highest-signal resume keywords

Client Success ManagementHealthcare Revenue Cycle ManagementEHR Systems KnowledgeCRM Tools ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Portfolio ManagementHealthcare Operations UnderstandingProblem-SolvingUpsell and Renewal StrategyBusiness Review Conducting

Soft Skills

Relationship-BuildingProactive EngagementMulti-TaskingTraining and Support

Tools & Technologies

SalesforceCustomer Success PlatformsOptima Direct Bill

Industry Keywords

Healthcare AdministrationAccount ManagementPost-Implementation LifecycleClient Health Data Monitoring

Tech Stack

Tools & technologies

AzureOracleSQLSwitchingTableauWordPress

About the role

Key responsibilities & impact

Independently manage a moderate portfolio of clients across the full post-implementation lifecycle
Serve as the primary point of contact, driving adoption and satisfaction through proactive engagement, training, and support
Conduct standard business reviews and strategic check-ins with client stakeholders
Monitor client health data to identify risks and opportunities; resolve routine issues and escalate complex ones
Surface upsell and renewal signals and support renewal preparation in partnership with Sales
Collaborate across Support, Product, and Implementation to advocate for client needs
Maintain accurate records of client interactions and status in the CRM
Serve as an adjunct to the CSM team to support RCM/billing needs

Requirements

What you’ll need

Bachelor’s degree in Healthcare Administration, Business, Information Systems, or a related field — or equivalent experience
3+ years in client success, account management, or healthcare software
3+ years in healthcare revenue cycle management, preferably using Optima Direct Bill
Solid understanding of healthcare operations and EHR systems
Strong communication, relationship-building, and problem-solving skills
Ability to manage multiple clients and priorities in a fast-paced environment
Experience with CRM tools (e.g., Salesforce) and customer success platforms is a plus

Benefits

Comp & perks

Work-from-anywhere environment
Unlimited PTO
Comprehensive benefits package
Employee resource groups
Casual dress code
Prioritized employee wellness
Diversity and inclusion programs
A Voice program
New hire support
Career development
Educational assistance
Employee referral bonus
Progressive parental leave
Up to $32,000 OTI