Collaboratively manage the performance, stability, and redundancy of all Platform systems and infrastructure.
Lead emergency response efforts in conjunction with Engineering, Infrastructure, and Database teams to establish root cause.
Lead the efforts to build robust monitoring solutions while expanding current monitoring and alerting footprint.
Conduct Blameless Postmortems and Anomaly Investigations after incidents to further analyze root cause and create permanent solutions to improve serviceability and prevent future outages.
Establish a Don’t Repeat Incidents (DRI) culture by learning from past issues and always looking to improve monitoring and dashboarding capabilities.
Ensure applications are performing efficiently, collaborating with development teams and architecture to resolve application performance issues.
Consults with management in analyzing short- and long-range business requirements and recommends innovations.
Champion automation efforts to reduce or eliminate repetitive, manual processes.
Partner with project management to define Service Level Objectives (SLO) and identify and implement Service Level Indicators (SLI) to track compliance.
Champion capacity management and disaster recovery testing efforts.

Requirements

Bachelor’s degree in computer science OR equivalent
6+ years’ progressive experience in IT Operations and/or systems management
6+ years direct experience in a technical role dealing with complex enterprise software landscapes (DevOps focused development)
6+ years’ experience with scripting and automating technical activities
Experience with best-in-class application monitoring (APM) tooling (New Relic, Dynatrace, AppDynamics)
Direct, hands-on experience with automated software and system management.
Strong knowledge of change control best practices and methodologies
Experience with Ansible, Terraform, Python, or Docker (or similar) is a plus
Experience with Agile development methodology and/or ITIL ITSM is a plus

Benefits

Unlimited PTO
Comprehensive Benefits Package
Employee Resource Groups
Casual Dress Code
Prioritized Employee Wellness
Diversity And Inclusion
A Voice
New Hire Support
Career Development
Educational Assistance
Employee Referral Bonus
Progressive Parental Leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

scriptingautomationapplication monitoringDevOpsAnsibleTerraformPythonDockerAgile developmentITIL ITSM

Soft Skills

collaborationleadershipproblem-solvinginnovationcapacity managementdisaster recoverycommunicationanalytical thinkingroot cause analysiscontinuous improvement

Certifications

Bachelor’s degree in computer science