IT Support Specialist

Net at Work

IT Support Specialist providing professional support to end-users at Net at Work's NYC office and remotely. Handling tech issues and maintaining high user satisfaction.

Posted 6/13/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidAzureCitrixCyber SecurityiOSMacOSVMwareVoIP

About the role

Key responsibilities & impact

Provide on-site support in our NYC office and remote support to employees across the organization
Support Windows laptops, workstations, mobile devices, printers, meeting rooms, video-conferencing solutions, peripherals, and other end-user technologies
Respond to end-user tickets and service requests in a timely, professional, and customer-focused manner
Handle incidents and service requests through the IT ticketing system, ensuring proper tracking, documentation, and follow-up
Manage user accounts, groups, permissions, and access in Microsoft Entra ID / Azure AD and Active Directory
Support employee onboarding, role changes, and offboarding processes in line with internal policies and security requirements
Install, configure, troubleshoot, and maintain end-user applications and technologies, including Microsoft Outlook, Teams, OneDrive, Microsoft Office applications, VoIP solutions, antivirus, and EDR tools
Prepare, configure, manage, and hand over IT equipment to new and existing employees according to best practices and internal standards
Utilize MSP tools for remote access, monitoring, and centralized endpoint management
Escalate complex technical issues to infrastructure, security, or external vendor teams when appropriate, while maintaining ownership and communication with end users
Create, maintain, and update technical documentation, including user guides, internal playbooks, troubleshooting procedures, and knowledge base articles
Ensure a high level of end-user satisfaction through excellent communication, professionalism, ownership, and a proactive service mindset
Participate in regular Internal IT department meetings and contribute to continuous improvement of IT support processes
Stay current with industry trends, technology updates, and best practices relevant to IT support and end-user services

Requirements

What you’ll need

Minimum of 3 years of experience in an end-user-facing technical support role
Bachelor’s degree in a related technical discipline, or equivalent training and experience, preferred
Strong troubleshooting, analytical, and problem-solving skills
Hands-on experience supporting Microsoft Windows 11, macOS, iOS, and Android devices
Basic experience with Windows Server, Active Directory, Group Policy, Microsoft 365, Azure, user accounts, groups, and permissions
Hands-on experience with cybersecurity solutions, including antivirus and/or EDR endpoint protection tools
Ability to diagnose and resolve hardware, software, connectivity, and access-related issues both on-site in our NYC office and remotely using remote support tools
Experience setting up and troubleshooting printers and multifunction devices
Experience with desktop and laptop hardware upgrades; server hardware experience is a plus
Experience with desktop imaging software is a plus
Ability to prioritize tasks, manage time effectively, and work in a fast-paced support environment
Passion for delivering an excellent end-user experience
Basic cybersecurity awareness and understanding of secure IT practices
Excellent written and verbal communication skills with a service-oriented mindset
Strong documentation skills, including the ability to create and maintain clear technical procedures and support notes
Microsoft, VMware, Cisco, Citrix, or security-related certifications are a plus.

Benefits

Comp & perks

Health and Welfare (Medical, Dental, Vision)
Accident, Critical Illness, and Hospital Indemnity
Employee Assistance Program (EAP)
Life and AD&D Insurance
Short- and Long-Term Disability Insurance
Flexible Spending Accounts
Transportation and Parking Accounts
Health Savings Accounts (with company contribution)
Retirement Planning (401k with matching contribution)
Legal Benefits
Identity Theft Protection
Pet Insurance
Wellness Program Offerings
Paid Time Off, accrued per pay period based on years of service starting at 15 days annually
8 Paid Holidays per year, including 1 floating holiday

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingMicrosoft Windows 11macOSiOSAndroidWindows ServerActive DirectoryGroup PolicyMicrosoft 365cybersecurity solutions

Soft Skills

analytical skillsproblem-solving skillstime managementservice-oriented mindsetcommunication skillsdocumentation skillscustomer-focusedownershipproactive service mindsetcontinuous improvement

Certifications

Microsoft certificationsVMware certificationsCisco certificationsCitrix certifications