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nesto

Product Analyst, Customer Experience

nesto

. Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.

Posted 3/3/2026full-timeVancouver • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$75,000 per yearWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
  • Own the interface by creating customer journey maps, wireframes, and prototypes.
  • Use SQL queries to investigate system behavior, navigate databases, and resolve issues.
  • Collaborate with developers for technical feasibility and execution of new features.
  • Implement system changes to tailor lending solutions to business needs.

Requirements

What you’ll need
  • Post-secondary education in computer science, business, information technology, statistics, or a related field.
  • You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
  • SQL proficiency to investigate system behavior and navigate databases independently.
  • Ability to distill vague business requests into structured technical requirements.
  • Documentation of dependencies and changes within the platform.

Benefits

Comp & perks
  • Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
  • 4 weeks of vacation to ensure you stay at peak performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SQLuser storiesfeature scopestechnical requirementscustomer journey mapswireframesprototypessystem changeslending solutionsdocumentation
Soft Skills
collaborationfeedback loopscommunicationproblem-solvinganalytical thinking
Certifications
post-secondary education in computer sciencepost-secondary education in businesspost-secondary education in information technologypost-secondary education in statistics