
Product Analyst, Customer Experience
nesto
full-time
Posted on:
Location Type: Hybrid
Location: Vancouver • Canada
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Salary
💰 CA$60,000 - CA$75,000 per year
Tech Stack
About the role
- Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
- Own the interface by creating customer journey maps, wireframes, and prototypes.
- Use SQL queries to investigate system behavior, navigate databases, and resolve issues.
- Collaborate with developers for technical feasibility and execution of new features.
- Implement system changes to tailor lending solutions to business needs.
Requirements
- Post-secondary education in computer science, business, information technology, statistics, or a related field.
- You thrive in a collaborative environment, maintaining tight feedback loops between internal and external stakeholders.
- SQL proficiency to investigate system behavior and navigate databases independently.
- Ability to distill vague business requests into structured technical requirements.
- Documentation of dependencies and changes within the platform.
Benefits
- Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
- 4 weeks of vacation to ensure you stay at peak performance.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLuser storiesfeature scopestechnical requirementscustomer journey mapswireframesprototypessystem changeslending solutionsdocumentation
Soft Skills
collaborationfeedback loopscommunicationproblem-solvinganalytical thinking
Certifications
post-secondary education in computer sciencepost-secondary education in businesspost-secondary education in information technologypost-secondary education in statistics