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nesto

Product Analyst, Customer Experience

nesto

. Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.

Posted 3/3/2026full-timeVancouver • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$75,000 per yearWebsite

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Drive innovation by transforming stakeholder ideas into user stories, feature scopes, and technical requirements.
  • Own the interface by creating customer journey maps, wireframes, and prototypes defining the user experience before development.
  • Work side-by-side with front-end and back-end developers to ensure technical feasibility and seamless execution of new features.
  • Build close relationships with clients to gather requirements, analyze user behavior, and champion product improvements.

Requirements

What you’ll need
  • Post-secondary education in computer science, business, information technology, statistics, or a related field.
  • Strong SQL skills to investigate system behavior and navigate databases independently.
  • Ability to take vague business requests and distill into structured technical requirements that engineers can execute.
  • Understanding of how changes in the platform can affect the entire ecosystem, with meticulous documentation of dependencies.

Benefits

Comp & perks
  • Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
  • 4 weeks of vacation to ensure you stay at peak performance.
  • Access to the resources and tech you need to execute without friction.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
SQLuser storiesfeature scopestechnical requirementscustomer journey mapswireframesprototypestechnical feasibilitydocumentationdata analysis
Soft Skills
innovationrelationship buildingrequirement gatheringuser behavior analysiscommunicationproblem-solvingcollaborationadaptabilityattention to detailcritical thinking