Nesto Group

Senior Product Manager, Mortgage Servicing

Nesto Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Senior

About the role

  • Act as the primary servicing subject-matter expert for mortgage and consumer lending products, deeply understanding end-to-end servicing processes, regulatory requirements, and operational realities.
  • Partner with Product Managers to translate servicing needs into clear product requirements, user stories, acceptance criteria, and use cases.
  • Ensure the product vision, roadmap, and feature prioritization reflect real-world servicing requirements, operational efficiencies, and compliance considerations.
  • Identify and assess the impact of new lending features, regulatory changes, and servicing workflows to help shape product direction and support strategic decisions.
  • Work closely with engineering, design, QA, operations, and compliance to validate designs and proposed solutions, ensuring they align with servicing best practices and industry standards.
  • Support the backlog refinement process by prioritizing servicing-related epics and stories, balancing customer experience, operational needs, and technical feasibility.
  • Participate in release planning, UAT, and pre-launch readiness to ensure servicing use cases are fully supported, edge cases are addressed, and downstream impacts are understood.
  • Conduct research on industry trends, evolving regulations, servicing technologies, and competitor approaches, bringing insights to guide product evolution.
  • Create and maintain detailed documentation of servicing processes, scenarios, requirements, and system behaviors to support product teams and cross-functional stakeholders.
  • Act as the go-to expert for servicing workflows, answering questions, supporting issue triage, and ensuring the product supports exceptional servicing experiences across all lending products.

Requirements

  • 5–7+ years of hands-on experience in mortgage servicing (bank, credit union, monoline lender, servicer, or processing/administration provider).
  • Deep expertise across core servicing functions, including payment processing, mortgage accounting, escrow management (property taxes, fire insurance, renewals), interest calculations, discharge/payout processes, and arrears/default management.
  • Strong knowledge of regulatory and compliance requirements related to mortgage and consumer lending (e.g., property tax rules, insurance coverage guidelines, NSF/arrears notices, provincial regulations, reporting obligations).
  • Experience working with servicing platforms or LOS/LMS systems, with the ability to translate operational needs into functional system requirements.
  • Demonstrated ability to collaborate effectively with product, engineering, design, operations, compliance, and QA teams.
  • Comfortable writing or contributing to user stories, acceptance criteria, process maps, and business rules.
  • Exceptional problem-solving skills with an ability to anticipate downstream impacts and foresee edge cases in servicing workflows.
  • Strong communication skills with the ability to explain complex servicing concepts to non-experts in Product and Engineering.
Benefits
  • Top-Tier Coverage: Premium benefits plan fully paid by nesto, including comprehensive insurance and unlimited access to telemedicine and mental health services for you and your family.
  • Rest & Recharge: 4 weeks of vacation to ensure you stay at peak performance.
  • Best-in-Class Tools: Access to the resources and tech you need to execute without friction.
  • Working framework: the environment that makes you productive and enables teamwork.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mortgage servicingpayment processingmortgage accountingescrow managementinterest calculationsdischarge processespayout processesarrears managementdefault managementservicing platforms
Soft skills
collaborationproblem-solvingcommunicationdocumentationuser story writingacceptance criteria developmentprocess mappingbusiness rules formulationstrategic decision-makinginsight generation