Customer Onboarding Specialist – Coffee Sales

Nestle

Customer Onboarding Specialist supporting Nestlé Professional Solutions’ foodservice coffee accounts in North and South Carolina. Managing installations, training, compliance, service coordination, and customer growth with 40%+ travel.

Posted 8/13/2026full-timeRemote • North Carolina, South Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in food and beverage operations, project management, and customer relationship management using Salesforce. Capable of delivering training and presentations while ensuring compliance and high customer satisfaction across multiple locations.

Highest-signal resume keywords

Food And Beverage OperationsProject ManagementSalesforce CRMPublic SpeakingProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementFood And Beverage OperationsSalesforceMicrosoft OfficeSetting Up EquipmentProduct ComplianceBrand MerchandisingTraining Material CreationService ManagementCustomer Satisfaction

Soft Skills

Problem-SolvingCommunicationAdaptabilityTeam CollaborationCustomer Engagement

Tools & Technologies

SalesforceMicrosoft OfficeCoffee MachinesService Management Tools

Industry Keywords

Food And BeverageCustomer Relationship ManagementOnboardingCross-SellingMulti-State Territory Management

About the role

Key responsibilities & impact

Manage installations and ensure site readiness for new and existing accounts within the assigned territory
Use Salesforce to communicate, manage operations, and track service needs with Service Supervisors and Technicians
Conduct onboarding and refresher training for new accounts
Create training materials and deliver presentations to diverse groups
Partner with customer account leads, distributors, and service teams to ensure successful onboarding
Identify incremental and cross-selling opportunities
Oversee product compliance with Nestlé Professional Solutions-owned dispensers
Optimize brand merchandising at the point of consumption
Set up coffee machines and equipment
Ensure flawless execution, product stocking and compliance, and high customer satisfaction across a multi-state territory

Requirements

What you’ll need

Proven experience in food and beverage operations
Project management skills
Familiarity with Salesforce or other CRM systems
Intermediate Microsoft Office skills, including Email, PowerPoint, and Word
Ability to work variable hours, including evenings and weekends
Ability to travel extensively
Strong problem-solving skills
Ability to analyze issues and provide effective business solutions
Comfort with public speaking
Ability to perform physical tasks, including setting up coffee machines and equipment
Must not require visa sponsorship

Benefits

Comp & perks

Company car for professional and personal use
Limitless career growth opportunities
Excellent benefits and compensation
Inclusive workplace
Reasonable accommodations during the recruitment process