Customer Account Associate

Nestle

Customer Account Associate supporting account managers and directors in sales objectives at Nestlé USA. Engaging in customer account support, trade management, and analytical responsibilities.

Posted 7/29/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $58,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical and administrative capabilities in trade deduction analysis, reconciliation, and customer support, while effectively managing multiple priorities and collaborating with cross-functional teams.

Highest-signal resume keywords

Trade Deduction AnalysisCustomer SupportMicrosoft Office Suite ProficiencyAnalytical SkillsTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Deduction ReconciliationClaim ResolutionFinancial ReconciliationData ManagementForecasting

Soft Skills

Attention to DetailOrganizationEffective CommunicationCollaboration

Tools & Technologies

SharePointOspreyCollaboration Tools

Industry Keywords

Sales FinanceCustomer Account ManagementField SalesLogisticsTrade Management

About the role

Key responsibilities & impact

Support trade deduction analysis, reconciliation, workflow administration, and documentation in partnership with Account Management and Sales Finance
Manage customer post-audit claims, including undisputed claim resolution, disputed claim tracking, and timely response management
Research and resolve deduction discrepancies, lead follow-up on complex claims, and participate in customer/vendor meetings as needed
Drive collection of unauthorized deductions and credits while supporting profitable business performance
Support customer metric forecasting, off-invoice trade events, planning tool inputs, and alignment between customer and internal systems
Reconcile customer forecasts with Nestlé internal forecasts and support new item setup, trade management, and financial reconciliations
Coordinate with Nestlé Retail Services on logistics, distribution activities, NRS workbooks, and sell sheets
Maintain customer forms, item data, product attributes, UPCs, dimensions, pricing information, and customer item management records
Support item setup and maintenance in Osprey and customer systems, including new item implementation and customer initiatives

Requirements

What you’ll need

Bachelor’s degree preferred, or 1–2 years of relevant professional experience
Experience in administrative, analytical, sales support, customer support, Field Sales Representative, or Customer Account Analyst roles preferred
Strong organization, time management, attention to detail, and accuracy
Proficiency in Microsoft Office Suite, with familiarity in SharePoint and collaboration tools
Ability to work independently, manage multiple priorities, communicate effectively, and collaborate with cross-functional partners

Benefits

Comp & perks

healthcare coverage
401k with company match
performance-based incentives
competitive total rewards package