Senior Field Service Technician

Nestle

Senior Field Service Technician at Nespresso installing, maintaining, and repairing coffee systems. Supporting Maryland and Pennsylvania regions to drive customer satisfaction and equipment reliability.

Posted 7/24/2026full-timeBeltsville • Maryland, Pennsylvania • 🇺🇸 United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and repairing B2B machine lines, particularly espresso machines, while providing exceptional customer service and training. Proficient in documenting service activities and maintaining communication with team members and clients.

Highest-signal resume keywords

TroubleshootingAppliance RepairCustomer ServiceTechnical TrainingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingAppliance RepairTechnical TrainingPreventative MaintenanceService Documentation

Soft Skills

Problem-SolvingIndependent WorkCommunication

Tools & Technologies

Microsoft Office Suite

Certifications & Qualifications

High School DiplomaGEDValid Driver's License

Industry Keywords

B2BB2CEspresso MachinesField ServicesService Request

About the role

Key responsibilities & impact

Perform installation, troubleshooting, repair services, and preventative maintenance on B2B machine line
Travel to B2C/B2B customer locations to provide services and assess customer needs
Provide field services as needed, including weekends and holidays, based on shift requirements
Accurately complete and submit service request forms with detailed data
Regularly update team members, parts representatives, dispatchers, and customers on service request statuses
Troubleshoot technical issues remotely and on-site, providing timely solutions
Conduct thorough training sessions for clients on machine operation, maintenance, and troubleshooting
Document all service activities, including maintenance schedules and repairs

Requirements

What you’ll need

High School Diploma or GED required; Bachelor’s degree in a technical field preferred
Strong knowledge of Microsoft Office Suite
3+ years in troubleshooting, problem-solving, and appliance repair, with a preferred focus on espresso machines
Valid driver’s license required
Ability to work independently with minimal supervision
Experience in continuous process improvement desired
Willingness to travel to customer sites 80% of the time, including potential travel outside the area 30%

Benefits

Comp & perks

Performance-based incentives
401k with company match
Healthcare coverage
Competitive total rewards package