Service Assistant, B2C

Nestle

Assistente de Serviços B2C na Nestlé fornecendo suporte administrativo em E-Commerce & B2B Operations. Monitoramento de casos e comunicação eficiente com clientes.

Posted 7/4/2026full-timeRibeirão Preto • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong case monitoring and resolution skills, ensuring compliance with Service Level Agreements while effectively communicating with customers and team members. Familiarity with Contact Center operations enhances the ability to propose process improvements and align team expectations.

Highest-signal resume keywords

Case MonitoringService Level Agreement ComplianceProcess ImprovementCustomer CommunicationContact Center Procedures

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Industry Keywords

High School DiplomaAdministrationFinancial IssuesActivity Volume MonitoringEmail CommunicationWhatsApp CommunicationPhone CommunicationDaily MeetingsWeekly MeetingsBilingual (English/Spanish)

About the role

Key responsibilities & impact

Perform daily monitoring of cases/complaints related to orders, deliveries, and consumers' financial issues.
Monitor activity volumes and inform the Manager/Analyst when they fall outside agreed parameters.
Provide feedback to customers on case resolutions via email, WhatsApp, or phone.
Monitor and follow up with departments to ensure compliance with case SLAs (Service Level Agreements).
Conduct daily and weekly meetings (DOR and WOR) and propose process improvement actions for the area.
Participate in weekly team meetings to align SLA compliance expectations and define action plans for unmet targets.
Keep OGs up to date.

Requirements

What you’ll need

High school diploma or currently pursuing a degree in Administration or related fields;
Familiarity with Contact Center routines and procedures;
Basic English and/or Spanish is a plus;

Benefits

Comp & perks

Commitment to inclusion, diversity, and equal opportunity