Customer Service Representative

Nestle

Customer Service Representative at Nestlé Health Science delivering exceptional service and support to customers. Processing inquiries and maintaining positive experiences through efficient communication and issue resolution.

Posted 7/2/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $37,000 - $45,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver exceptional service and support to customers through timely, accurate, and professional interactions
Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner
Process customer orders and credits accurately and efficiently while maintaining attention to detail
Investigate and resolve customer concerns, questions, and account issues
Maintain consistent service quality and compliance with established customer service standards
Document customer interactions accurately within company systems
Communicate relevant customer and account information to appropriate team members
Collaborate cross-functionally to resolve customer issues and support a seamless customer experience
Participate in training to maintain knowledge and effectiveness
Identify opportunities for process improvements and communicate recommendations to leadership

Requirements

What you’ll need

High school diploma; Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience
1 to 2 years of customer service experience required
Experience in a call center, healthcare, professional products, or customer-facing environment preferred
Proficiency with Microsoft Office applications and customer relationship management (CRM) systems
Strong verbal and written communication skills
Ability to manage multiple priorities while maintaining a high level of accuracy and professionalism.

Benefits

Comp & perks

Performance-based incentives
401k with company match
Healthcare coverage
Broad range of other benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Order ProcessingAccount Issue ResolutionProcess Improvement IdentificationDocumentation Accuracy

Soft Skills

ProfessionalismMulti-Priority ManagementCollaboration