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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as the functional owner for UKG Pro WFM for assigned locations and Operating Companies.
- Ensure system configuration aligns with pay, attendance, and operational policies.
- Support payroll operations by ensuring accurate, complete, and timely submission of time data.
- Monitor daily system health, including interfaces, integrations, and exception reporting.
- Provide payroll cycle support, including Monday payrolls.
- Maintain strong working knowledge of UKG Pro WFM integrations, including UKG Pro Payroll, SAP, and other downstream systems.
- Monitor and validate daily interfaces; troubleshoot failures and escalate with appropriate documentation.
- Identify and resolve demographic, pay rule, and configuration errors impacting payroll.
- Manage the ServiceNow ticket queue for assigned locations.
- Troubleshoot, document, and resolve issues within SLAs or escalate as needed.
- Perform root-cause analysis and partner with Payroll, HR IT, and UKG on sustainable fixes.
- Actively support and troubleshoot physical clocks and timekeeping devices in partnership with local ITC.
- Coordinate and support testing for UKG Pro WFM changes, enhancements, and releases
- Maintain strong understanding of location pay and attendance policies and their WFM configuration.
- Identify opportunities to improve payroll readiness, accuracy, and operational efficiency.
Requirements
What you’ll need- Bachelor’s degree or equivalent experience required
- Advanced functional knowledge of UKG Pro WFM (Kronos)
- Strong understanding of payroll preparation and timekeeping dependencies
- Experience supporting system testing and deployments
- Minimum of 5 years payroll, HR, IT, or operational support experience
- Field or plant experience preferred
- Experience working in highly matrixed environments
Benefits
Comp & perks- Professional development opportunities
- Robust development
- Opportunities to learn from talented colleagues around the globe
- Benefits that support physical, financial, and emotional wellbeing
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
UKG Pro WFMUKG Pro PayrollSAPpayroll preparationtimekeepingsystem testingdeploymentsroot-cause analysisconfiguration managementexception reporting
Soft Skills
troubleshootingdocumentationproblem-solvingcommunicationcollaborationorganizational skillsattention to detailanalytical skillscustomer servicetime management
Certifications
Bachelor's degree
