Customer Account Manager – Foodservice

Nestle

Customer Account Manager responsible for delivering growth by managing national and regional customer relationships in foodservice industry. Collaborating for customer innovation and strategic planning across the Western United States.

Posted 4/28/2026full-timeRemote • California, Nevada, Oregon, Utah, Washington • 🇺🇸 United StatesSeniorLead💰 $120,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver profitable growth by leading national and regional customer relationships across C-Store, Grocery Deli, and Commissary Bakery customers within the Western United States
Own end-to-end commercial leadership for assigned national accounts
Owns executive-level relationships with decision-makers across assigned national and regional FS@R customers
Leads customer strategy development, including Joint Business Plans (JBPs), annual growth plans, and long-range opportunity pipelines
Acts as the voice of the customer, translating insights into actionable category, brand, and innovation strategies
Owns and manages a robust Salesforce pipeline (≥4x annual growth target) across Core, Innovation, and Custom solutions
Delivers documented new business wins and innovation launches across hot foods, prepared meals, bakery, and beverage platforms
Partners with Brand, Commercial Development, and Culinary teams to bring customer-ready, scalable solutions to market
Leads pricing strategy, contract negotiations, and program development in partnership with RGM and Finance
Ensures timely and disciplined execution of pricing actions, promotional programs, and customer funding
Collaborates cross-functionally with Brand, RGM, Supply Chain, Deployment, Finance, and the Business Solution Center (BSC) to ensure flawless execution
Executes customer-specific initiatives including seasonal programs, menu conversions, and regional launches

Requirements

What you’ll need

8–10+ years of progressive sales experience within Foodservice, Foodservice at Retail, C-Store, or Grocery Deli
Proven experience managing national or large regional customer accounts
Strong knowledge of pricing, contracts, forecasting, and pipeline management
Demonstrated ability to influence cross-functionally and externally at senior customer levels
Proficiency in CRM tools (Salesforce preferred)
Strong analytical, presentation, and communication skills
Preferred Experience calling on C-Store, Grocery Deli, Bakery, or Commissary platforms
Familiarity with Western U.S. retail and convenience landscapes
Understanding of category management and customer-led innovation
Bachelor’s degree required; advanced degree a plus

Benefits

Comp & perks

Performance-based incentives
Competitive total rewards package
401k with company match
Healthcare coverage
Broad range of other benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales managementpricing strategycontract negotiationforecastingpipeline managementcategory managementcustomer-led innovationbusiness developmentanalytical skillspresentation skills

Soft Skills

influencingcommunicationcollaborationleadershipstrategic thinkingcustomer relationship managementcross-functional teamworkproblem-solvingnegotiationexecution