Senior Customer Solutions Analyst

Nestle

Analyst managing customer solutions at Nestlé, leading process improvement and customer satisfaction initiatives. Engaging with stakeholders and developing action plans for service opportunities.

Posted 4/24/2026full-timeSão Paulo • 🇧🇷 BrazilSeniorWebsite

About the role

Key responsibilities & impact

Management of orders in the portfolio, scheduling, and handling delivery incidents
Proactive organization of the team according to workload
Analysis of failures and implementation of workarounds
Identification of continuous improvement opportunities and leadership of projects

Requirements

What you’ll need

Degree in Business Administration or Logistics
Commitment, result orientation, and an ownership mindset
Knowledge of Continuous Improvement tools and Microsoft Office (Advanced Excel)
Curiosity, analytical ability, and attention to detail
Resilience and empathy to understand and guide customers

Benefits

Comp & perks

Customer service focused on excellence in service delivery with commitment and engagement
Identification and development of action plans for service-level opportunities
Pursuit of opportunities and innovative solutions to simplify processes
Leadership of key projects such as automation and flow optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Continuous Improvement toolsAdvanced Excel

Soft Skills

commitmentresult orientationownership mindsetcuriosityanalytical abilityattention to detailresilienceempathy

Certifications

Degree in Business AdministrationDegree in Logistics