Nestle

Contact Center Coordinator

Nestle

full-time

Posted on:

Location Type: Hybrid

Location: Ribeirão Preto • Brazil

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About the role

  • Supervise daily operations
  • Manage customer interactions
  • Lead a team to ensure high-quality service
  • Monitor key performance metrics
  • Handle escalations
  • Optimize processes and collaborate with other departments

Requirements

  • Bachelor's degree in Business Administration or a related field
  • Advanced English preferred (intermediate required)
  • Intermediate Excel required
  • Experience with CRM tools
  • Spanish is a plus
  • Strong interpersonal and communication skills
  • Ability to work in a cross-functional environment
Benefits
  • Flexibility
  • Inclusion and diversity
  • Development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Bachelor's degreeIntermediate ExcelCRM tools
Soft Skills
interpersonal skillscommunication skillsleadershipcustomer serviceprocess optimizationcollaborationproblem-solving