Quality & Training Specialist, French Speaker
Nestle
full-time
Posted on:
Location Type: Hybrid
Location: Braga • Portugal
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About the role
- Development and implementation of standard training methodologies
- Deliver training sessions to new hires and/or service teams to ensure procedural quality in accordance with guidelines
- Use the Learning Management System to manage training delivery and ensure accuracy of training records
- Review and ensure training materials and learning assets are monitored and maintained to quality standards
- Build, implement and monitor audit controls for HR Operations to help the team meet specific goals related to quality, quantity and documentation of calls and transactions, while maintaining a high level of data integrity and ensuring continuous integration of QA feedback
- Support surveys related to the Voice of the Consumer (VoC) program
- Ensure and maintain quality across various types of departmental documentation
- Participate in project teams to enhance the competency-based training program and Development Sciences, ensuring alignment with quality practices implemented in key functional areas within Development Sciences
- Partner with key stakeholders across the organization to address training compliance issues and proactively improve processes or provide training support services that reduce training-related risks
Requirements
- Fluent in French and English; Portuguese is a plus
- Experience using help desk software and remote support tools
- Knowledge of CRM systems and social media/community management
- Previous consumer/customer service experience (3 years)
- Strong communication skills
- Proven excellence in change management skills and learning agility
- Strong analytical skills and ability to generate insights
- Ability to solve problems and handle stressful situations
- Ability to demonstrate high energy, passion, inspirational leadership and a strong focus on customer engagement, collaboration and satisfaction
- Demonstrable excellence in change management skills and learning agility
- Experience leading, training and coaching teams
Benefits
- Development of expertise within Nestlé Shared Services
- Immersion in a culturally diverse team
- Local and international exposure
- Flexible work environment
- Engagement and wellbeing activities
- Competitive salary and annual bonuses based on performance
- Meal card
- Flex Benefits - At NBS Lisbon you can choose the benefits that suit you best
- Join the Nestlé Club and receive discounts with various partners
- Free coffee (and good coffee)
- Company laptop and other equipment as required for the role
- On-site medical support available
- Free transportation
- E-learning courses and training programs to help you reach your career goals
- Career progression and international career opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training methodologiesLearning Management Systemaudit controlsdata integrityquality assurancechange managementanalytical skillsproblem solvingcustomer servicecoaching
Soft Skills
strong communicationlearning agilitystress managementleadershipcustomer engagementcollaborationpassioninspirational leadership