Nestle

Content Adaptation Supervisor

Nestle

full-time

Posted on:

Location Type: Office

Location: Meycauayan • Philippines

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About the role

  • Drives Efficient Operations - Ensures team is aligned with the company's Operational Master Plan (OMP) - Responsible in ensuring that all agreed SLAs and KPIs are met - Ensures critical roles and activities have backups - Drives continuous improvement - Drives transition activities - Ensure alignment of service delivery with all the guidelines set up for Content Adaptation - Run regular governance calls with key stakeholder - Market champions, NGBS Solution Lead, Global eContent Development Expert, Brand Managers, Zone Champions, Content Hub Functional Owner, and Design & Creative Lead, constantly raising and aligning the Global Guidelines and Rules.
  • Ensures the completion of onboarding process and documentation of each business or market
  • Ensures all that the service line have the complete Market Deployment Toolkit based on the Integrated Marketing Services Documentation Guideline
  • Runs internal quality check of submitted outputs for all the Content service line to ensure the consistency quality of work.
  • Contributes ideas and strategy on each service lines to improve process, technology, ways of working, and best practices
  • Facilitates monthly governance calls with partner Markets discussing KPI results, action items, forecasted volume, and sharing of possible improvement on the service or process.
  • Ensures productivity targets are met
  • Drives Total Service Quality - Responsible for regular and consistent market governance meetings that aim to develop and sustain good working relationship with the market - Management of escalations. Ensures timely resolution and proper market communication.
  • Compliance and Best Practices - Responsible for team's compliance to GLOBE standards and related Information Security policies and best practices - Responsible in identifying risks and implementing controls across all Content Services processes - Ensures all processes are covered by SR - Responsible for updates and adherence to Standard Routines (SRs)
  • Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time.

Requirements

  • Bachelor’s degree of any courses
  • 5 years and up of related experience in Digital Commerce
  • Comfortable with providing coaching and feedback, in 1:1 and group sessions.
  • 5–8 years of relevant experience in content operations, shared services, digital content management, or marketing service
  • Proven experience managing SLAs, KPIs, productivity targets , and service delivery governance
  • Hands-on experience supporting multiple markets, regions, or global stakeholders
  • Experience in transition management , onboarding of new markets or services, and change management
  • Demonstrated experience in continuous improvement initiatives (Lean, Six Sigma, Agile, or similar)
Benefits
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Digital CommerceContent OperationsShared ServicesDigital Content ManagementMarketing ServiceSLA ManagementKPI ManagementProductivity Target ManagementTransition ManagementChange Management
Soft Skills
CoachingFeedbackContinuous ImprovementStakeholder ManagementCommunicationGovernanceRelationship ManagementProblem SolvingTeam AlignmentProcess Improvement