Store Assistant Manager
Nestle
full-time
Posted on:
Location Type: Office
Location: Victoria • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$52,000 - CA$62,000 per year
Job Level
Mid-LevelSenior
About the role
- Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique
- Maximize guest frequency, sales and acquisition of new customer in the boutique
- Maximize capsule, accessories and machines sales in the boutique
- Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan
- Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives
- Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image
- Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations
- Consistently review KPIs to identify problems, concerns, and opportunities for improvements
- Support action plan creation to achieve goals
- Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety
- Monitor and manage schedules to ensure boutique operations and customer service goals are met
- Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager
- Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management
- Support stock team by performing spot checks and assisting with inventories and deliveries
Requirements
- 4-5 years of High-Volume Retail Management; the luxury retail space is an asset
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving and analytical skills
- Passionate about coffee and sustainability
- Experience in the food or coffee space an asset
- Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs.
Benefits
- Comprehensive total rewards benefits package including health and dental benefits that start on day one
- Massage
- Pension plan with employer’s contribution
- Mental health coverage
- Health Spending Account
- Lifestyle Spending Account
- Free coffee machine & monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Free unlimited coffee during working shifts
- Pension plan with competitive employer contributions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementcustomer serviceinventory managementcash managementKPI analysisSOP implementationrisk managementhealth & safety complianceteam coachingstaffing
Soft skills
team-buildingtime managementcommunicationproblem-solvinganalytical skillsprioritizationmotivationdelegationevaluationplanning