Customer Experience Team Lead
Nestle
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £31,250 per year
Job Level
Senior
About the role
- Act as a true Nespresso brand ambassador
- Provide tastings and theatrical product demonstrations
- Elevate customer experience
- Facilitate new starter and product launch training
- Manage and resolve escalated complaints
- Ensure exceptional housekeeping standards are maintained
- Contribute to commercial performance by delivering relevant offers
Requirements
- Proven track record of delivering exceptional customer service
- Strong understanding of the retail and competitive environment
- Passion for coffee and willingness to learn
- Ability to demonstrate effective team coaching and training
- Excellent communication and interpersonal skills
Benefits
- Up to 10% bonus
- Complimentary Nespresso coffee machine & monthly supply of coffee capsules of your choice
- Competitive Pension
- 25 days holiday + bank holidays
- Excellent training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceteam coachingtrainingcommunicationinterpersonal skills