Nestle

Audio-Visual Support Engineer

Nestle

full-time

Posted on:

Location Type: Office

Location: North York • 🇨🇦 Canada

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Salary

💰 CA$80,000 - CA$95,000 per year

Job Level

Mid-LevelSenior

About the role

  • Maintain AV systems in accordance with global processes to ensure full functionality and support
  • Demonstrate an understanding of Microsoft Teams, Neat, Microsoft Teams Rooms, Zoom, WebEx, and other conferencing platforms
  • Demonstrate an understanding of Microsoft Teams Pro Portal, Neat Pulse Portal, Teams Admin Center and other management consols
  • Conduct regular testing of AV systems, including daily walkthroughs, issue escalations, and reporting
  • Provide direct end-user and executive support for standard and integrated rooms and shared spaces
  • Deliver training and support to business users, ensuring a "white glove" level of customer service for key leadership and events
  • Escalate issues to administrators and other support teams as necessary, including vendor and backend issues
  • Authorize and onboard meeting rooms in Office 365, Teams, Neat boards, and Zoom, managing device accounts and performing password resets as needed
  • Initiate system updates and perform other AV-related tasks as directed by Nestlé IT and its affiliates
  • Create dashboards or similar views to display insights from analytics on room performance

Requirements

  • 4+ years of experience showcasing proficiency in audio-visual (AV) technology and effectively resolving issues related to AV equipment and video conferencing technologies, including Microsoft Teams, Neat, Zoom, and WebEx
  • Post-secondary education in a relevant field, with a passion for engaging with customers while troubleshooting AV systems
  • Experience in troubleshooting various issues that may arise with AV equipment and video conferencing technologies, including software (Microsoft Teams, Zoom, WebEx) and hardware (Neat, Poly Polycom, HP, Crestron, Logitech, Owl Labs, LG)
  • Ability to operate independently and manage projects with minimal supervision
  • Demonstrated capability to deliver installation services and provide on-site technical support to users autonomously
  • Demonstrates and ability to integrate new solutions across the organization
  • Strong verbal, written and interpersonal communication skills
  • Occasional Business travel is required to provide support across Nestle Canada sites.
Benefits
  • Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
  • Company matched pension plan
  • Three weeks of Vacation and five personal days (Personal Paid Holidays)
  • Excellent training and development programs as well as opportunities to grow within the company
  • Access to Educational Assistance & Tuition Reimbursement
  • Bonus eligibility
  • Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
  • Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
  • Adoption benefits to remove some of the financial barriers associated with adoption
  • Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
  • Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
audio-visual technologyvideo conferencing technologiestroubleshootinginstallation servicessystem updatesdashboard creationanalyticsdevice account managementpassword resetsAV equipment support
Soft skills
customer servicecommunication skillsindependent operationproject managementinterpersonal skillsproblem-solvingtraining deliveryissue escalationautonomyengagement