O2C Customer Solutions Analyst – 18 Month Contract
Nestle
contract
Posted on:
Location Type: Hybrid
Location: Brampton • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$56,960 - CA$74,760 per year
Job Level
Mid-LevelSenior
About the role
- Manage and optimize Order to Cash activities for respective Customer Portfolio
- Resolve Demand Capture failures, blocked orders through order filtering process
- Validate customer deduction/compliance fines, Investigate transportation issues, warehousing issues, and billing issues within defined Service Level Agreements
- Review and investigate returns & refusals and ensure destruction of goods where applicable as per policy
- Collaborate with stakeholders to resolve master data issues and pricing exceptions resulting in order blocks or failures
- Provide visibility on order status to customers and internal teams and monitor open orders as per policy
- Identify process gaps and opportunities using LEAN and Focus Improvement tools
Requirements
- Ability to effectively handle customer inquiries and resolve issues while prioritizing day to day expectations
- Excellent communication skills with internal and external stakeholders
- Ability to multi-task and perform under pressure
- Intermediate proficiency in MS Office (PowerPoint, Excel, Word, Outlook)
- Bilingualism in English and French language skills are preferred, as this position requires collaboration with stakeholders across the Canadian market
- Bachelor's degree in Business/Supply Chain related field, or equivalent education and experience
- Skilled in conducting root cause analysis for error-free order fulfilment
- Project management experience, supporting or leading projects
- Knowledge of Supply Chain principles and processes
Benefits
- Hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysisorder to cash managementdemand captureprocess optimizationLEAN methodologyproject managementsupply chain principlesbilling issue resolutioncustomer deduction validationreturns and refusals investigation
Soft skills
communication skillscustomer inquiry handlingmulti-taskingproblem-solvingcollaborationprioritizationability to perform under pressurestakeholder engagementinvestigative skillsvisibility provision