Export Customer Service Executive
Nestle
full-time
Posted on:
Location Type: Office
Location: Sijangkang • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Collaborate with Supply Planner, Event Management team, Forwarding Agents, Shipping Lines, GLP, 3rd Party Logistics/Warehouse team and Haulage (transport) to ensure timely arrangement of shipment to Customer.
- Attend to customer queries, manage expectation and provide added value service to customer in terms of supply status and shipping schedule in timely basis.
- Identify order type: Demand mode, Make to order and IVC flow orders management.
- Run and download VL10B and LSO.
- Release PO from APO.
- Arrange transport trial for new SKU or when change of loading method is required.
- Arrange external party pre-shipment inspection.
- Prepare reports/slides for all Operation Reviews.
Requirements
- Minimum 3 years working experience, preferably in production planning, logistics industries, freight forwarding or any related fields
- Knowledgable in SAP System, and Microsoft Offices
- Intermediate English Level
Benefits
- Dynamic inclusive international working environment
- Opportunities across different businesses, functions and geographies
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
production planninglogistics managementfreight forwardingorder managementreport preparationsupply chain managementshipping schedule managementpre-shipment inspectiontransport arrangementSKU management
Soft skills
customer servicecommunicationcollaborationexpectation managementproblem-solving