Nestle

HoReCa Operations Manager

Nestle

part-time

Posted on:

Location Type: Office

Location: Warsaw • 🇵🇱 Poland

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Job Level

Mid-LevelSenior

About the role

  • Manage the execution of B2B former CRC channel & customer related projects, e.g. customer segmentation, data update, extension of customer operating and 3Y agreement contacts
  • Depending on customer segment active cooperation with the marketing department regarding promotional plans (customers, CRC, GET. K&I) to keep and increase capsules volume
  • Lead key local or HQ- initiated B2B commercial and service improvement projects
  • Monitor and optimise HoReCa business KPI's to improve overall performance
  • Segmentation of customers. Number of customer programs conducted. KPI's performance e.g. churn rate, erosion, customer live cycle.
  • Actively participates and shares inputs during Monthly Demand & Supply planning meetings
  • Ensure data quality capture and update process is implemented and raise gaps, trigger actions to fix issues

Requirements

  • Min. 3 years of commercial experience (i.e. customer service experience, sales support & administration experience)
  • Project management experience
  • Good knowledge of B2B organization and roadmap, vision/objectives
  • Expert in B2B products (machines/coffee), services, contracts, payment and invoicing conditions, customer distinct delivery requirements and technical service package
  • Master B2B E2E cross-funtional processes and tools
  • Excellent knowledge of procedures, guidelines and policies (e.g. pricing, contracts, invoicing, credit limit policy, etc.)
  • Analytical capacity
  • Excellent communication skills
  • Excellent organizational skills
Benefits
  • MultiSport Card
  • LuxMed Package
  • Life Insurance
  • Employee Pension Fund
  • 50% subsidy in the employee canteen
  • Discounts on company products in the Nestle boutique
  • Opportunity to build professional experience in an international company from the FMCG industry with the highest work standards
  • A work atmosphere based on respect, professionalism and kindness
  • Creating a career development path tailored to the aspirations and opportunities within the company
  • Flexible working hours and the possibility of hybrid work
  • Opportunity to participate in Sustainability projects and join a community focused on creating sustainable solutions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer segmentationdata analysisKPI monitoringB2B productsE2E processescontract managementinvoicingcustomer lifecycle managementservice improvement
Soft skills
communicationorganizationalanalytical