Nestig

Customer Support

• Own the end-to-end process of solving customer issues, providing sound communication and reassurance via live chat, email, phone, and direct message and collaborating with cross-functional teams to resolve concerns efficiently;
• Demonstrate strong communication skills, both written and verbal, to ensure clear, empathetic, and effective interactions with customers, while fostering an atmosphere of support and trust;
• Quickly become a product expert in our categories to answer all customer questions, from wallpaper to car beds, safety testing to assembly;
• Be a fierce advocate for our customers by pushing for continuous improvement in our products and processes, voicing customer feedback, and suggesting solutions that raise the bar.
• Provide data-driven insights and reporting to management to help track the evolution of our customer experience and drive improvements;
• Take initiative to improve the customer experience by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey.

Customer Experience Associate I

Copywriter

• Craft the overarching campaign story for major launches and tentpole moments, ensuring cohesion across every channel;
• Bring new products to life — from naming to shaping the full product story across site and campaigns and ensure each product has a distinct perspective while reinforcing the larger Nestig narrative;
• Translate craftsmanship, materials, and technical features into warm, benefit-driven copy.
• Own product descriptions, homepage messaging, landing pages, and key category copy;
• Partner with Growth on A/B testing and site optimization to improve clarity and conversion;
• Apply performance insights to continuously strengthen messaging without compromising brand integrity.
• Work closely with Creative, Growth, Product Development, and CX to ensure messaging reflects real customer needs and questions across all Nestig channels: paid, lifecycle, and owned channels;
• Provide copy direction and feedback to our paid agency to ensure the performance creative aligns with Nestig’s voice and standards.
• Serve as a brand steward, maintaining consistency and brand voice across all channels;
• Help refine and evolve Nestig’s voice as the brand grows.

Customer Experience Associate I

Senior Copywriter