Ness Digital Engineering

CloudOps Engineer

Ness Digital Engineering

full-time

Posted on:

Location Type: Hybrid

Location: Iasi • Romania

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Tech Stack

CloudSQL

About the role

  • Work with various NICE departments (Support, Product management, R&D) and customers around the globe for end-to-end resolution of issues focusing on systemic issues and product stabilization/improvement
  • Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
  • Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
  • Install, configure, and upgrade production environments with a heavy emphasis on consistency and accuracy
  • Strong Account Management skills
  • Participate in knowledge transfer activities as required

Requirements

  • Bachelor's degree in Computer Science / Software Engineering (or similar)
  • 4+ years of experience working within application or software support and/or installation
  • 2+ years of experience working within public or private cloud environments
  • 2+ years of experience working in a Windows based environment including both production and personal systems
  • 3+ years of experience working with NICE WFM products
  • 3+ years communicating in English in a technical field
  • Experience working with WFO related software (WFM, QM, etc.)
  • Experience in Web Applications support
  • Experience in Database Troubleshooting and Tuning (MS SQL)
  • Experience in Scripting languages (Shell, PowerShell, etc.)
  • Experience as IT (Network and system) that worked on Server issues mainly
  • Strong troubleshooting and problem-solving skills
  • Experience in customer support serving global customers.
Benefits
  • access to trainings and certifications
  • bonuses
  • aids
  • socializing activities
  • attractive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application supportsoftware supportinstallationpublic cloud environmentsWindows environmentNICE WFM productsWFO softwareWeb Applications supportDatabase TroubleshootingScripting languages
Soft Skills
Account Managementtroubleshootingproblem-solvingcustomer supportcommunication
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Software Engineering