Ness Digital Engineering

Junior Technical Support Engineer, German

Ness Digital Engineering

full-time

Posted on:

Location Type: Hybrid

Location: Iasi • Romania

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Job Level

Junior

Tech Stack

VoIP

About the role

  • Demonstrate deep subject matter expertise in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty
  • Provide friendly and effective technical support to customers via various channels, ensuring their confidence in our assistance
  • Actively listen to customers, asking relevant questions, and appropriately challenging them to ensure thorough issue understanding
  • Take ownership of each assigned incident from start to resolution, providing timely updates and maintaining communication throughout the process
  • Collaborate with customers to determine the severity and priority of each issue, adhering to SLA targets for resolution
  • Focus on root cause correction to prevent issue recurrence, proactively pulling challenging cases to sharpen skills
  • Create and update knowledge base articles using KCS methodology, contributing to the collective knowledge of the team
  • Continuously develop industry knowledge, identify and report software issues, maintain consistent performance, and avoid escalation through effective communication and resource engagement

Requirements

  • Bachelor’s degree in computer science, Business Information Systems, Networking or similar field, or equivalent work experience required
  • Minimum 2 years' experience in technical support, specifically supporting Internet Service Providers, networks, or Business Software
  • Proficient in at least one technology area such as Contact center software, Telecommunications, Computer Networking, Programming, or Integrations
  • Strong technical skills encompassing various technologies including protocols, databases, APIs, scripting, and browser software
  • Understanding of networking technologies and telecommunications architecture (PBX, Carriers, VoIP, SIP, IP Routing)
  • Familiarity with CRM software like Salesforce
  • Exceptional written and verbal communication skills
  • Effective time management and multitasking abilities in dynamic, interrupt-driven environments
  • Demonstrated ability to work both independently and collaboratively in fast-paced settings, with adaptability and strong problem-solving skills
Benefits
  • access to trainings and certifications
  • bonuses
  • aids
  • socializing activities
  • attractive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportContact center softwareTelecommunicationsComputer NetworkingAPIsscriptingdatabasesnetworking technologiestelecommunications architectureKCS methodology
Soft Skills
effective communicationtime managementmultitaskingproblem-solvingadaptabilitycollaborationactive listeningownershipcustomer engagementroot cause analysis