Ness Digital Engineering

Salesforce Service Cloud Lead Developer

Ness Digital Engineering

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Job Level

Senior

Tech Stack

CloudSOAPVisualforce

About the role

  • Lead a team of Salesforce developers and administrators to design and implement scalable, high-performance solutions on the Service Cloud platform.
  • Serve as the technical lead for the full lifecycle implementation of Service Cloud projects, from requirements gathering and solution design to development, testing, and deployment.
  • Develop custom solutions using Apex, Visualforce, and Lightning Web Components (LWC) to extend and customize Service Cloud functionality.
  • Configure and manage core Service Cloud features, including Case Management, Email-to-Case, Web-to-Case, Knowledge Base, and Omni-Channel.
  • Design and build complex integrations between Salesforce and other internal/external systems using REST/SOAP APIs.
  • Mentor junior developers, providing technical guidance, code reviews, and promoting best practices in Salesforce development.
  • Collaborate with business stakeholders, project managers, and business analysts to understand requirements and translate them into technical solutions.
  • Stay current with the latest Salesforce releases and technologies, and recommend improvements to optimize our Service Cloud implementation.
  • Troubleshoot and resolve complex technical issues, ensuring the stability and performance of the platform.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 7+ years of professional Salesforce development experience.
  • Strong, hands-on expertise in Salesforce Service Cloud, including a deep understanding of its architecture, data model, and capabilities.
  • Proven experience with at least one full lifecycle implementation of Salesforce Service Cloud.
  • Proficiency in Apex (classes, triggers, batch jobs, asynchronous Apex) and Lightning Web Components (LWC).
  • Hands-on experience with Email-to-Case and Omni-Channel setup and customization.
  • Solid understanding of Salesforce best practices, governor limits, and security models.
  • Experience with Salesforce DX, version control (e.g., Git), and CI/CD deployment processes.
  • Excellent problem-solving, analytical, and communication skills.
Benefits
  • Access to trainings, conferences, and certifications for self-development
  • Skilled and team player colleagues
  • Increased vacation days based on tenure in Ness and Floating holidays
  • Medical insurance
  • Attractive compensation scheme and referral bonuses

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ApexVisualforceLightning Web ComponentsSalesforce Service CloudREST APIsSOAP APIsSalesforce DXversion controlCI/CD deploymentCase Management
Soft skills
problem-solvinganalytical skillscommunication skillsmentoringcollaboration