Nerdy Dragon

Operations

• Define multi-quarter sales operations strategy and roadmap.
• Build and maintain operating cadence including reviews and audits.
• Lead workforce planning for inbound/outbound sales teams.
• Own funnel performance metrics and drive experiments to improve conversion.
• Scale processes via automation and AI with compliance guardrails.
• Partner on CRM architecture, integrations, and change management.
• Drive compensation operations with Sales and Finance leadership.
• Establish experimentation frameworks and scale successful initiatives.
• Lead cross-functional initiatives impacting revenue and customer experience.
• Develop, mentor, and scale a high-performing team.
• Deliver executive-level insights and communicate trade-offs and risks.

Principal, Sales and Operations Planning

Sales

Principal, Sales Operational Planning

Social Media Manager

• Develop and maintain multi-channel social media strategy and content calendar aligned to academic and consumer priorities
• Create and edit short-form video content with consistent brand voice and accessibility
• Manage community interactions, monitor sentiment, and protect brand reputation with escalation protocols
• Source, manage, and scale creator and user-generated content programs with appropriate disclosures
• Collaborate with Paid Social to optimize campaigns and ensure synergy between organic and paid efforts
• Analyze performance, run A/B tests, and provide insights to cross-functional teams
• Maintain social guidelines, compliance with privacy laws, and governance for platform policies
• Evaluate emerging platforms and trends through disciplined testing
• Partner with cross-functional teams for integrated marketing campaigns targeting Learning Membership growth

Customer Support

• Provide Comprehensive Digital Support:
• Manage a high volume of inbound inquiries via SMS, live chat, and email within our learning platform (no phone support required).
• Maintain a clear, concise, and friendly writing style that enhances customer confidence and satisfaction.
• Respond to and resolve issues quickly and accurately through written channels.
• Resolve Technical and Account Issues:
• Troubleshoot and resolve platform issues, account access challenges, billing and payment inquiries, and product-related questions.
• Escalate technical or unresolved issues to the appropriate internal teams as per established processes.
• Find solutions for families regarding educational products, including 1-on-1 tutoring, online classes, and adaptive assessments.
• Drive Quality and Process Improvement:
• Keep accurate records of interactions in our CRM system, with proper follow-ups as needed.
• Identify recurring issues and suggest process or content improvements to reduce contact rates.
• Actively implement feedback and coaching to improve support quality and efficiency.

Customer Support Specialist

• Manage a high volume of inbound inquiries via SMS, live chat, and email within our learning platform (no phone support required).
• Maintain a clear, concise, and friendly writing style that enhances customer confidence and satisfaction.
• Respond to and resolve issues quickly and accurately through written channels.
• Troubleshoot and resolve platform issues, account access challenges, billing and payment inquiries, and product-related questions.
• Escalate technical or unresolved issues to the appropriate internal teams as per established processes.
• Find solutions for families regarding educational products, including 1-on-1 tutoring, online classes, and adaptive assessments.
• Keep accurate records of interactions in our CRM system, with proper follow-ups as needed.
• Identify recurring issues and suggest process or content improvements to reduce contact rates.
• Actively implement feedback and coaching to improve support quality and efficiency.

Learning and Development

• Program Delivery: Facilitate engaging, interactive virtual learning sessions covering a range of sales, customer service, retention, operations support, and technical support functions. Leverage AI tools, including GPT-based platforms and automation resources, to personalize learning experiences and enhance learner engagement in real time.
• Program Design: Develop learning strategy, materials, presentations, and resources using adult learning principles and modern instructional design methodologies. Quickly develop and launch short-term learning solutions to meet urgent training requirements in fast-paced environments. Utilize AI technologies to streamline content creation, generate scenario-based learning materials, and continuously refine programs based on learner data and feedback.
• Needs Assessment: Partner with stakeholders to assess training needs and recommend effective learning solutions.
• Learning Evaluation: Measure program effectiveness through assessments and performance metrics, and continuously refine content to improve outcomes. Incorporate AI-driven analytics and reporting tools to identify learning trends, evaluate engagement, and generate actionable insights that enhance training impact and learner performance.
• Agility: Adapt quickly to changing business needs and deliver results in a high-volume, fast-paced environment.
• Coaching: Provide individualized coaching and feedback to support employee growth and retention of key concepts.
• Technology Integration: Utilize AI and eLearning tools to enhance the learner experience.
• Continuous Improvement: Stay up to date with learning trends, instructional technologies, and best practices in workforce development. Integrate emerging AI tools to drive innovation, improve learning efficiency, and enhance the overall training experience.

Learning and Development Instructor

• Provide Comprehensive Tutor Support:
• Handle inbound inquiries via phone, chat, email, and video within our learning platform.
• Assist tutors with account setup, specific student opportunities/assignments, tutoring product inquiries, scheduling conflicts, and payment/payroll questions.
• Complete various tutor support tasks, including account updates, reviews, document reviews, and subject assessments.
• Resolve Technical Issues:
• Provide real-time technical assistance to both instructors and students via chat and video.
• Follow up on technical issues submitted via email, phone, chat, or video.
• Escalate unresolved technical issues to the engineering team as per established processes.
• Support and Audit Tutoring Sessions:
• Monitor live online classes to ensure quality and adherence to guidelines.
• Assist instructors with starting and ending class sessions.
• Provide Insights for School System Partners:
• Address and resolve complaints, offering appropriate solutions and alternatives.
• Evaluate quality inputs such as compliance with client-defined requirements, tutor preparedness, and platform ease of use.
• Intervene to address defects, including replacing tutors when necessary and escalating issues that impede student learning.

Operations Support Specialist

• Handle inbound inquiries via phone, chat, email, and video within our learning platform.
• Assist tutors with account setup, specific student opportunities/assignments, tutoring product inquiries, scheduling conflicts, and payment/payroll questions.
• Complete various tutor support tasks, including account updates, reviews, document reviews, and subject assessments.
• Provide real-time technical assistance to both instructors and students via chat and video.
• Follow up on technical issues submitted via email, phone, chat, or video.
• Escalate unresolved technical issues to the engineering team as per established processes.
• Monitor live online classes to ensure quality and adherence to guidelines.
• Assist instructors with starting and ending class sessions.
• Address and resolve complaints, offering appropriate solutions and alternatives.
• Evaluate quality inputs such as compliance with client-defined requirements, tutor preparedness, and platform ease of use.
• Intervene to address defects, including replacing tutors when necessary and escalating issues that impede student learning.

Account Executive

• Conducting meaningful needs assessment conversations with families.
• Applying your education/teaching/training experience to recommend personalized learning solutions for each prospective client/student.
• Building trust through consultative conversations.
• Demonstrating subject matter expertise in educational products and services.

Educational Sales Representative, Part-Time

Product Designer

• Lead UX design vision and strategy for Enterprise area
• Maintain and evolve scalable design system across platforms
• Collaborate with product, marketing, and engineering teams
• Drive strategic initiatives and execute key design projects
• Mentor and guide fellow designers through example and communication
• Advocate user-centered design principles for improved experiences
• Conduct research, usability testing, and competitive analysis
• Stay current on industry trends and emerging technologies
• Present design concepts and strategies to leadership and stakeholders

Staff UX Designer

Security Engineer

• Implement and operate detection systems, including a scalable cloud-native SIEM platform supporting ingestion from identity, endpoint, SaaS, and infrastructure sources.
• Develop and maintain detection coverage maps aligned to MITRE ATT&CK techniques, threat modeling, and incident history.
• Leverage AI to accelerate detection rule creation, enrichment, and triage insights, and conduct AI-assisted threat hunting to surface novel behaviors and codify them as deterministic detections.
• Build detection observability tools and dashboards to monitor rule effectiveness, alert volumes, and system performance.
• Design and implement SOAR workflows and automated response playbooks with built-in observability, rollback, and reliability controls.
• Leverage AI within SOAR for adaptive enrichment, workflow generation, and documentation, while continuously tuning automation based on incident outcomes.
• Lead incident response activities as part of the incident commander rotation, and drive continuous improvement of runbooks and playbooks using lessons learned and AI support for timelines and summaries.
• Collaborate cross-functionally with engineering and business stakeholders to embed detection and response into system design, operational processes, and organizational priorities.

Security Engineer – Detection & Response

Customer Retention Specialist

• Lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value
• Drive day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations
• Own team performance on retention KPIs, including lost revenue, 24 hour repeat and processed rates
• Manage hiring, onboarding, weekly coaching, and performance reviews for Retention Specialists
• Monitor call quality and compliance, provide real-time feedback, and run targeted skill clinics on objection handling, value reinforcement, and product fit
• Optimize workflows for cancellations, pauses, and downgrades; ensure accurate attribution and documentation in CRM
• Partner with Escalations for complex cases, resolve customer issues quickly, and prevent repeat contacts
• Collaborate with SalesOps to track impact and refine reporting
• Execute Back-to-School and other seasonal playbooks, including mindset reframing, messaging pillars, track-specific scripts, and feature positioning by grade level
• Drive test-and-learn experiments on scripts, offers, and save strategies, and roll out wins with clear SOP updates
• Manage intraday performance, schedules, service levels, and response times
• Represent Retention in cross-functional forums, share voice-of-customer insights, and inform product and policy changes

Customer Retention Manager

Engineering Manager

• Lead the Tutor Growth and Incentive team to support tutor retention and engagement initiatives and best-in-class face-to-face tutoring experience.
• Be responsible for the operation and innovation of the technology platform helping thousands of students be the best they can be.
• Provide direction and oversight on technical architectures and systems design.
• Support our engineering staff’s daily feeding and care: championing objectives, monitoring progress, and removing blockers.
• Continually monitor, improve and optimize your teams’ performance - the humans on your team and the systems they’ve created.
• Inspire, mentor and advocate for the engineers entrusted to your care so they can reach their full potential.

Senior Engineering Manager, AI-Native

• Lead the Tutor Growth and Incentive engineering team to support tutor retention and engagement initiatives
• Drive the right tutor behaviors and best-in-class face-to-face tutoring experience
• Be responsible for the operation and innovation of the technology platform helping thousands of students
• Provide direction and oversight on technical architectures and systems design
• Support engineering staff daily: champion objectives, monitor progress, and remove blockers
• Continually monitor, improve and optimize your teams’ performance - the humans on your team and the systems they’ve created
• Inspire, mentor and advocate for the engineers entrusted to your care so they can reach their full potential.

Senior Engineering Manager

• Lead the Tutor Growth and Incentive team to support tutor retention and engagement initiatives.
• Be responsible for the operation and innovation of the technology platform helping thousands of students.
• Provide direction and oversight on technical architectures and systems design.
• Support engineering staff: champion objectives, monitor progress, and remove blockers.
• Continually monitor, improve and optimize team performance and systems.
• Inspire, mentor and advocate for engineers to reach their full potential.

• Lead the Tutor Growth and Incentive engineering team to support tutor retention and engagement initiatives
• Drive the right tutor behaviors and best-in-class face-to-face tutoring experience
• Be responsible for the operation and innovation of the technology platform serving thousands of students
• Provide direction and oversight on technical architectures and systems design
• Support engineering staff daily: champion objectives, monitor progress, and remove blockers
• Continually monitor, improve and optimize team performance and the systems they create
• Inspire, mentor and advocate for engineers to help them reach their full potential
• Design, build, and run shipped systems with full-stack ownership and accountability

Project Manager

• Drive execution of marketing initiatives from ideation to launch, maintaining daily momentum on high-visibility projects that shape company strategy.
• Orchestrate front-end development sprints, coordinating between engineering, sales, design, and marketing to ship customer-facing features that move acquisition and retention metrics.
• Own the operational cadence for marketing campaigns, product launches, and growth experiments - including weekly executive reviews, sprint planning, and retrospectives.
• Translate executive vision into actionable roadmaps breaking down ambitious goals into measurable milestones with clear ownership and deadlines.
• Establish and maintain project velocity metrics tracking sprint velocity, deployment frequency, and time-to-market while identifying and eliminating bottlenecks.
• Manage stakeholder communications across all levels from daily standups with engineers to weekly executive briefings and board deck contributions.
• Drive rapid experimentation cycles launching A/B tests, analyzing results, and iterating on winning variations within days not weeks.
• Coordinate multi-channel marketing campaigns ensuring alignment between paid acquisition, organic content, email marketing, and product launches.
• Own project risk management proactively identifying dependencies, resource constraints, and technical debt that could impact delivery timelines.
• Build and maintain project documentation including technical specifications, marketing briefs, launch checklists, and post-mortem analyses/
• Champion AI-powered project management tools to accelerate planning, automate status updates, and predict potential delays before they impact delivery.
• Facilitate rapid decision-making by presenting clear trade-offs, data-driven recommendations, and unblocking teams within hours not days.
• Measure and report on project impact connecting project outputs to business outcomes including conversion rates, user engagement, and revenue growth.
• Scale project management excellence by developing repeatable playbooks, templates, and processes that accelerate future initiatives.

Senior Project Manager

• Lead the Tutor Growth and Incentive engineering team to support tutor retention and engagement initiatives
• Drive the right tutor behaviors and best-in-class face-to-face tutoring experience
• Be responsible for the operation and innovation of the technology platform helping thousands of students
• Provide direction and oversight on technical architectures and systems design
• Support engineering staff by championing objectives, monitoring progress, and removing blockers
• Continually monitor, improve, and optimize team performance and the systems they create
• Inspire, mentor, and advocate for engineers to help them reach their full potential

• Lead the Tutor Growth and Incentive engineering team to support tutor retention and engagement initiatives.
• Drive the right tutor behaviors and best-in-class face-to-face tutoring experience.
• Be responsible for the operation and innovation of the technology platform helping thousands of students be the best they can be.
• Provide direction and oversight on technical architectures and systems design.
• Support engineering staff’s daily work: champion objectives, monitor progress, and remove blockers.
• Continually monitor, improve and optimize team performance and the systems they’ve created.
• Inspire, mentor and advocate for engineers so they can reach their full potential.

Senior Engineering Manager – AI-Native

• Are you a proven education professional with a track record of exceeding performance metrics and a passion for transforming how people learn?
• Leverage your educational background to guide prospective students and families toward personalized learning solutions.
• Conduct meaningful needs assessment conversations with families.
• Apply your education/teaching/training experience to recommend personalized learning solutions for each prospective client/student.
• Build trust through consultative conversations.
• Demonstrate subject matter expertise in educational products and services.
• This is a SALES position that requires a consultative approach when selling to clients.
• Two week paid virtual training will take place Monday - Friday 9am-6pm Central Time.
• Opportunity for structured promotion track from Educational Sales Representative to Senior Sales Representative and other advancement pathways.
• Receive comprehensive paid training, mentorship, and leadership development opportunities.

Educational Sales Representative

• You are an AI-powered Security Engineer responsible for identifying and responding to malicious or suspicious activity across our environment with speed and confidence.
• This role leads the engineering work behind these capabilities—designing scalable systems to detect threats and trigger automated responses.
• You will integrate AI into detection and response workflows to accelerate rule development, streamline enrichment, and reduce investigation time, with human validation ensuring precision and alignment.
• As a cloud-first SaaS company relying on a broad portfolio of SaaS tools, we generate large volumes of event data across identity, endpoint, infrastructure, and collaboration systems. The scale and complexity of this telemetry demand improved detection engineering and automation.
• This is a platform engineering role focused on building and operating a modern detection pipeline integrated with security automation workflows.
• You will use Python, structured data, and widely adopted frameworks for mapping adversary behaviors and response logic to drive faster, more effective security outcomes.
• This role is not a support or triage position but a strategic contributor to our security infrastructure.

Security Engineer - Detection & Response

Application Engineer

Application Security Engineer

• Varsity Tutors is building a global on-demand expert network and is on a mission to help people learn by seamlessly connecting experts and learners in any subject, anywhere, anytime. The Tutor Operations Specialist, also known as the Fulfillment Engagement Specialist, supports applicants, updates our catalog of sessions, supports our customer success team, and assigns tutors.\n• We are looking for candidates with an interest in working in a fast-paced, mission-driven environment. The ideal candidate easily adapts to the needs of the organization, is a problem solver and self-starter, and has a passion for fulfilling our company’s mission of helping people learn.\n• Responsibilities: May include some or all of the following tasks;\n• Support Tutor Applicants and Tutor Onboarding\n• Screen candidates for tutor, group instructor, and educator roles (all independent contractors).\n• Assist the tutor-setup process in the tutor marketplace including supporting applicants via phone, chat, email, and even video if necessary.\n• Update our Digital Inventory of Institutional Sessions and Courses.\n• Conduct data entry, registration, and enrollment activities for school district accounts\n• Add new courses to digital inventory and provide ongoing maintenance of this inventory\n• Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes.\n• Assign Tutors to Tutoring Sessions\n• Match students with experts for one-on-one instruction and classes, following document processes and checklists\n• Assist tutors with questions about opportunities via phone, chat, email, and even video if necessary\n• Contact tutors directly about specific sessions or to verify their knowledge or availability via phone, chat, email, or even video if necessary\n• Contact clients to discuss placement requirements, pitch specific tutors, negotiate scheduling and rates.\n• Support Institutional and Course Schedule Changes\n• Partner with parents to identify and assess student’s needs to implement the appropriate tutoring support\n• Audit tutoring sessions to determine compliance with individual school requirements\n• Manage course participants, cancellations, and credits\n• Schedule meeting links for courses when necessary\n• Other work as directed.\n• Qualifications: Level B2 English proficiency\n• Level B2 English proficiency\n• Experience with data entry and fulfillment processes (catalog or account updates, inventory management, scheduling)\n• Experience with Google, Slack, Twilio and Zendesk are preferred but not required\n• Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor’s degree\n• Strong analytical and problem-solving skills.\n• Comfortable performing all job responsibilities on a laptop or computer\n• Able to perform basic technical troubleshooting with work equipment\n• Highly adaptable to change and thrives in a fast-paced environment\n• Self-starter with exceptional attention to detail\n• Ability to take a creative approach to problem solving on case-by-case basis\n• Excellent time management and organizational skills. Ability to work independently.\n• Ability to multitask in a dynamic environment where priorities change quickly.\n• Willingness and ability to quickly learn business practices, policies and procedures.\n• Ability to work full-time 40 hours a week, including evenings and weekends required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.\n• High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet\n• A quiet work environment that promotes focus

Principal, Sales and Operations Planning

Principal, Sales Operational Planning

Social Media Manager

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Learning and Development Instructor

Operations Support Specialist

Operations Support Specialist

Operations Support Specialist

Educational Sales Representative, Part-Time

Staff UX Designer

Security Engineer – Detection & Response

Customer Retention Manager

Senior Engineering Manager, AI-Native

Senior Engineering Manager

Senior Engineering Manager

Senior Engineering Manager

Senior Project Manager

Senior Engineering Manager

Senior Engineering Manager – AI-Native

Educational Sales Representative

Security Engineer - Detection & Response

Application Security Engineer

Tutor Operations Specialist, Work from Home