Senior Support Engineer – Enterprise

Nerdio

Client-facing Support Engineer providing technical support for Azure Virtual Desktop and related Microsoft cloud technologies. Collaborating with IT professionals to enhance their Nerdio platform experience.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $65,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudDNSLinuxTCP/IP

About the role

Key responsibilities & impact

Guide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager.
Collaborate with enterprise customers and MSP partners to assess requirements, validate infrastructure readiness, and ensure deployments are completed in line with best practices.
Provide hands-on technical support for IT professionals and administrators across the full Nerdio platform.
Ensure successful incident and problem resolution by responding to cases promptly and delivering clear, effective solutions.
Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory to resolve complex issues.

Requirements

What you’ll need

2+ years in a technical support, systems administration, or cloud infrastructure role.
Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered.
Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration.
Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration.
Experience administering Windows Server environments; Linux familiarity is a plus.
Proficiency in PowerShell for automation, scripting, and system configuration tasks.
Strong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments.
Excellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision.
Strong documentation discipline—able to record cases, resolutions, and best practices to a high standard.

Benefits

Comp & perks

Competitive Base and Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off, including your birthday off!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Azure Virtual DesktopAzure infrastructureMicrosoft IntuneFSLogixnetworkingActive DirectoryWindows ServerLinuxPowerShellTCP/IP

Soft Skills

analytical skillstroubleshooting skillscommunication skillsdocumentation discipline