Technical Account Manager

• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.
• Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value.
• Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
• Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities.
• Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.
• Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features.
• Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

Technical Account Manager

Technical Account Manager

Technical Account Manager II

Technical Account Manager

Technical Account Manager – Unit 42 Managed Services

Technical Client Manager