Nerdio

Support Engineer

Nerdio

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $120,000 - $140,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudDNSFirewallsGoogle Cloud PlatformPythonTCP/IP

About the role

  • Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices.
  • Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments.
  • Provide technical support via screenshare session and assistance to customers throughout their AVD/Intune deployment, from pre-sale to onboarding and beyond.
  • Serve as an escalation resource for our in scope support team.
  • Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions.
  • Demonstrate proficiency in Modern Work, Intune, FSLogix, AVD and Active Directory (AAD, Entra DS, AD DS) to address customer needs.
  • Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments.
  • Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD and Modern Work deployments and support.
  • Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD and Modern Work.

Requirements

  • 5+ years of experience in technical support or a related field.
  • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues.
  • Experience with virtualization technologies, preferably Azure Virtual Desktop and Intune.
  • Knowledge of cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP).
  • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls.
  • Experience with operating systems, such as Windows Server, Remote Desktop Services, Windows 10/11 Single and Multisession.
  • Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations.
  • Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users.
  • Strong documentation skills to record and track support cases, solutions, and best practices.
  • Love Microsoft technologies and thrive speaking/educating with customers about them.
  • Prepared to work during PST business hours.
Benefits
  • Competitive Base + Incentive Plan
  • Stock Options
  • Health and Welfare Plans*
  • Life and Disability Plans*
  • Retirement Plan*
  • Unlimited Flexible Paid Time Off......including your birthday off!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AVDIntuneFSLogixActive DirectoryAzure Virtual DesktopPowerShellPythonWindows ServerRemote Desktop ServicesWindows 10/11
Soft skills
troubleshootingproblem-solvingcustomer servicecommunicationdocumentationcollaborationtechnical supportescalation managementrequirements gatheringcustomer satisfaction