Technical Account Manager

• Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution.
• Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value.
• Utilize product domain expertise to serve as a trusted technical advisor and resource for customers.
• Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience.
• Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success.
• Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management.

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