Customer Success Manager

• - Handle inbound leads through structured qualification, document requirements and deal activity in HubSpot, and manage assigned sales cycles while supporting leadership on high-value opportunities.
• - Lead intro and discovery calls confidently, explain NeoWork’s services in a consultative way, and log clear meeting notes and next steps directly into HubSpot.
• - Build tailored proposals, address client questions and basic negotiations, and move opportunities through each pipeline stage until they close or transition to leadership.
• - Document expectations and scope before handoff, stay in active communication after launch, flag risks early, coordinate resolutions, and run periodic check-ins to maintain strong relationships.
• - Identify expansion opportunities, listen for evolving client needs to recommend solutions, and join leadership in renewal or multi-role discussions.
• - Configure and maintain pipelines, properties, workflows, lists, sequences, dashboards, and reports while keeping CRM data accurate and improving processes when needed.
• - Use AI tools to simplify recurring tasks, enhance internal workflows, reduce friction in daily operations, and support documentation and automation initiatives.
• - Communicate naturally with US clients and prospects, work closely with Operations, Recruitment, and Leadership to stay aligned, and approach all situations with a proactive, solutions-focused mindset.

Client Success Manager

Customer Success Specialist

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Customer Success Manager

Customer Success Specialist