IT Analyst I – Infrastructure

Neovia Logistics

IT Infrastructure Analyst I supporting deployment and maintenance of infrastructure. Ideal for recent graduates to gain hands-on experience in a collaborative environment.

Posted 7/31/2026full-timeIndianapolis • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates foundational knowledge in infrastructure concepts, including Windows and Linux server operating systems, virtualization, and security fundamentals. Proficient in supporting infrastructure operations, troubleshooting issues, and maintaining documentation while collaborating with cross-functional teams.

Highest-signal resume keywords

Windows Server Operating SystemsLinux Server Operating SystemsVMwareMicrosoft Azure FundamentalsCompTIA Server+

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Infrastructure ConceptsVirtualization FundamentalsBasic Cloud ConceptsSecurity FundamentalsOSI Model Fundamentals

Soft Skills

Customer ServiceProblem-SolvingCollaboration

Tools & Technologies

ZabbixCATOCrowdstrikeO365PowerShell

Certifications & Qualifications

CompTIA Server+Microsoft Azure FundamentalsAWS Cloud Practitioner

Industry Keywords

Infrastructure OperationsService Desk ToolsetAccess ConfigurationDocumentationEndpoint Deployment

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsLinuxVMware

About the role

Key responsibilities & impact

Support end users, sites, and operations through service desk toolset, ensuring customer service is a priority.
Assist in the configuration and maintenance of systems, applications, and tooling
Support day-to-day infrastructure operations, including monitoring performance, preventive maintenance, and responding to issues.
Help troubleshoot basic VM, storage, cloud, identity, security, and performance problems under guidance from senior engineers.
Assist with access and configuration changes following established procedures.
Support infrastructure deployment activities for site implementations and upgrades, including Unifi Access/Protect, on-premise servers/storage, endpoint deployment, and general go-live activities.
Assist with gathering requirements and documenting infrastructure configurations.
Participate in implementation activities including build, testing, and validation of infrastructure solutions.
Help create and maintain documentation for infrastructure builds and changes.
Monitor and help to maintain infrastructure systems using standard tools (e.g., Zabbix, CATO, Crowdstrike, O365) and escalate issues as needed.
Assist with maintaining infrastructure documentation, diagrams, and inventory/asset records.
Help ensure systems align with company standards for security and performance.
Work closely with infrastructure engineers, IT teams, and external vendors to support project delivery.
Engage in cross-functional activities with key teams (Network Services, Applications, Operational Technology)
Participate in team meetings and contribute to problem-solving discussions.
Continuously develop technical knowledge through training, certifications, and hands-on experience.
Learn through exposure: support tickets, meetings, documentation, articles, senior team members, AI.
Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent academic experience)
Foundational understanding of infrastructure concepts such as: Windows and Linux server operating systems
Virtualization fundamentals (e.g., VMware, Hyper-V)
Basic cloud and storage concepts
OSI model fundamentals
Security fundamentals including conceptual understanding of firewalls, EDR, vulnerabilities.
MS Office Suite
Preferred Internship, lab experience, or academic projects related to systems or infrastructure.
Entry-level certifications such as CompTIA Server+, Microsoft Azure Fundamentals, or AWS Cloud Practitioner (or in progress).
Exposure to infrastructure tools or technologies (e.g., Azure, Active Directory, PowerShell, or similar platforms).
Familiarity with basic security concepts and best practices.

Benefits

Comp & perks

Work predominately from home with "in-office collaboration" periods at assigned location
Occasional lifting of light equipment (up to 30 lbs)
May require limited travel to sites in country and region
Occasional off-hours work may be required to support deployments, projects and maintenance
On-call rotation to support business operations