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IT Analyst I
Neovia LogisticsIT Analyst ensuring stability and reliability of IT services at assigned facilities. Collaborating with business and IT leadership while providing first and second line IT support.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- The selected individual will own the stability and reliability of IT services at their assigned facilities, ensuring systems are consistently available to support daily business operations.
- Collaborates with end users, business and IT leadership to ensure proper system performance and availability.
- Provide hands‑on 1st and 2nd line IT support locally and across the region as required.
- Execute IMAC activities (installations, moves, adds, changes) and support technology refresh initiatives.
- Support and maintain site infrastructure technologies, including end‑user devices, networking, printers, RF/warehouse systems, telephony, and local servers.
- Build strong relationships with local leadership, acting as a local IT liaison and feeding business requirements back to central IT.
- Manage incidents and service requests in line with established Incident and Change Management processes.
Requirements
What you’ll need- Degree (BS/BA) in Information Systems or a related discipline, or equivalent practical experience.
- Minimum of 2 years’ hands‑on experience supporting IT infrastructure in a field or site‑based environment.
- Strong customer‑facing and communication skills, both written and verbal.
- Proven ability to work independently, manage priorities, and operate effectively in a decentralised environment.
- Experience working with incident and service request queues within a Help Desk or ITSM tool.
- Strong troubleshooting skills across end‑user computing, including Windows 11 and Microsoft 365.
- Working knowledge of networking fundamentals, including switch and Wi‑Fi installation and support.
- Experience supporting RF technologies (handheld barcode scanners / mobile computers).
Benefits
Comp & perks- Must have the ability to work well within a team environment as well as independently, have exceptional interpersonal and organizational skills and pay specific attention to details.
- Core working hours are 08:00–16:00, with flexibility required to support out‑of‑hours changes, installations, or on‑call rotation.
- Expected to perform regular preventative maintenance activities (hardware checks, firmware updates, cabling inspections, asset health checks) to reduce incidents and improve service reliability.
- Participate in national on‑call rota to provide out‑of‑hours support when required.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT infrastructure supporttroubleshootingWindows 11Microsoft 365networking fundamentalsswitch installationWi-Fi installationRF technologieshandheld barcode scannersmobile computers
Soft Skills
customer-facing skillscommunication skillsindependent workpriority managementoperating effectivelyrelationship building