IT Analyst I
Neovia Logistics
full-time
Posted on:
Location Type: Office
Location: Greenfield • United States
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Job Level
About the role
- Deliver a range of enterprise hands-on and remote endpoint support services
- Perform ticket management responsibilities
- Respond to service, product, technical, and customer relations questions
- Maintain asset inventory of endpoints, software, and software licenses
- Provide regular reports for effective IT service management
- Decommission and/or dispose of IT equipment according to guidelines
Requirements
- Bachelor degree or equivalent combination of education, certification, and relevant work experience
- 0-1 years of IT experience
- Active ITIL v3 certification preferred
- Troubleshooting and technical aptitude in Windows 7, MS Office 2013, Citrix solutions, Wi-Fi and VPN Support, Telephony (IPT, PABX), RF technologies, Smart hands support
- Experience with IT Work Instructions, IT transformations, and networking concepts
Benefits
- 24 / 7 / 365 on-call support (*when assigned)
- Exceptional customer service
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingWindows 7MS Office 2013Citrix solutionsWi-Fi supportVPN supportTelephonyRF technologiesSmart hands supportnetworking concepts
Soft Skills
customer relationscommunication
Certifications
Bachelor degreeITIL v3 certification