Neovia Logistics

IT Analyst

Neovia Logistics

full-time

Posted on:

Location Type: Office

Location: Greenfield • United States

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Job Level

Junior

Tech Stack

Citrix

About the role

  • Delivers a range of enterprise hands-on and remote end point support services and escalations to Neovia clients at all assigned facilities.
  • Performs ticket management responsibilities: records, tracks, and documents incidents and requests within the ticketing tool.
  • Responds to service, product, technical, and customer relations questions in a timely manner, and escalates issues accordingly.
  • Maintains asset inventory of all endpoints, software, and software licenses.
  • Cooperates in projects such as training, documentation and exhibition installations.
  • Provides regular reports, enabling IT services to be managed effectively, as required.
  • Decommissions and/or disposes of IT equipment, according to guidelines, when applicable.
  • Provides exceptional customer service and tangible outputs.
  • Relies on industry standards, best practices, and qualitative and quantitative data to support and/or refine operations methodologies.
  • Performs other responsibilities as assigned, including overnight and potential international travel.

Requirements

  • Bachelor degree or an equivalent combination of education, certification, and relevant work experience.
  • 0-1 years of IT experience.
  • In-the-field, practical experience supporting IT infrastructure.
  • Active ITIL v3 (Information Technology Infrastructure Library) certification preferred.
  • Some troubleshooting and technical aptitude in at least 3 of the following: Windows 7, MS Office 2013, Thin Clients: Citrix solutions, Switch, Wi-Fi and VPN Support, Telephony skills (IPT, PABX), IPT (unified) solutions support.
  • RF technologies support (e.g., hand held bar code readers, mobile computers).
  • Experience with Creating IT specific Work Instructions (KB articles), transformational IT (medium to large systems migrations), and a core understanding of networking concepts.
  • Familiar with wiring closets (e.g., as MDF and IDF).
  • Knowledge of parts logistics methodologies, such as inbound/outbound logistics, just-in-time and just-in-sequence preferred.
  • Supporting structured cabling initiatives (from planning to execution)
Benefits
  • 24 / 7 / 365 on-call support (when assigned)
  • Establish and maintain effective relationships at all levels of the organization
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows 7MS Office 2013Citrix solutionsSwitchWi-Fi supportVPN supportTelephony skillsIPT solutions supportRF technologies supportnetworking concepts
Soft Skills
customer servicecommunicationproblem-solvingteam collaborationdocumentation skillsreportingescalation managementtrainingorganizational skillsadaptability
Certifications
Bachelor degreeITIL v3