Account Director

NEOTech

Director of Account Management responsible for guiding team and strategy at Epic Corp. Focused on business growth, client relationships, and service delivery with high-quality standards.

Posted 7/28/2026full-timeRemote • California • 🇺🇸 United StatesLead💰 $130,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, client relationship strategy, and customer retention initiatives. Proven ability to lead teams, negotiate contracts, and analyze performance metrics to drive business growth and client satisfaction.

Highest-signal resume keywords

Account ManagementClient Relationship StrategyCustomer Retention StrategiesLeadership ExperienceCRM Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBudget ManagementContract NegotiationPerformance Metrics AnalysisStrategic Thinking

Soft Skills

LeadershipCommunicationInterpersonal SkillsProblem-SolvingTeam-Building

Tools & Technologies

SalesforceHubSpot

Certifications & Qualifications

Bachelor’s DegreeMBA Preferred

Industry Keywords

Business GrowthCustomer SatisfactionAccount Health MonitoringUpsellingCross-Selling

About the role

Key responsibilities & impact

Overseeing a team of account managers and guiding the overall client relationship strategy.
Driving business growth by enhancing customer retention and expanding account portfolios.
Delivering high-quality service aligned with company goals.
Acting as the primary liaison with key clients.
Negotiating contracts and ensuring long-term profitability and client success.
Monitoring account health by analyzing performance metrics and customer feedback.
Identifying upselling and cross-selling opportunities within existing accounts.
Preparing and presenting regular reports on account status and team performance.
Driving customer-centric initiatives to improve client satisfaction and reduce churn.
Managing budgeting, forecasting, and resource allocation for the account management function.

Requirements

What you’ll need

Bachelor’s degree in Business, Marketing, Finance, or related field; an MBA is often preferred.
7-10+ years of relevant experience in account management or sales, with demonstrated leadership experience.
Excellent leadership and team-building capabilities.
Strong strategic thinking and problem-solving skills.
Outstanding communication, negotiation, and interpersonal skills.
Proficiency with CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
Experience creating and executing customer retention and growth strategies.
Ability to manage multiple complex accounts and projects simultaneously.
Financial acumen to analyze profitability and manage budgets.
Adaptability to evolving market conditions and client needs.

Benefits

Comp & perks

Comprehensive benefit package including medical, dental and vision coverage
Company-paid basic life/AD&D insurance
Short-term and long-term disability insurance
Voluntary supplemental insurances
Flexible spending accounts
Employee assistance program (EAP)
Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off.
401(k) Retirement Savings Plan option with a company match.