NeoTaste

Customer Success Manager

• We're looking for a working student (15–20 hours per week) for our Customer Success team to primarily cover weekend shifts and respond to user inquiries.
• You will be the first point of contact for our users for all matters related to our app and NeoTaste as a product.
• You answer questions or criticism across channels such as WhatsApp, email, or HubSpot in a customer-focused manner and manage tickets independently.
• You represent NeoTaste with your voice by providing excellent outward-facing support.
• You are constantly looking for new ways to improve customer satisfaction.

Junior Customer Success Manager

Performance Marketing

• Scale user acquisition and retention strategies to grow NeoTaste’s subscriber base
• Drive user acquisition, engagement and revenue growth across Meta, Google, TikTok and emerging channels
• Scale subscriber growth through paid marketing and strategic retargeting efforts
• Improve attribution models, analytics and automation for efficient spend allocation
• Lower CAC while increasing member LTV and payback efficiency
• Support NeoTaste’s launches into new cities with localized acquisition and retargeting strategies
• Improve localized user engagement and retention in each city
• Collaborate with product and cross-functional teams to support product-led growth initiatives

Junior Customer Success Manager

Senior Growth Marketing Manager, Performance Marketing