Community Coordinator
Neostella
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • United States
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About the role
- Manage company presence across LinkedIn, Instagram, Facebook, X/Twitter, and YouTube
- Develop and publish content aligned with brand moments, product launches, customer stories, industry insights, events, and partnerships
- Monitor engagement and respond to comments and messages using Neostella’s brand voice
- Identify and participate in relevant industry conversations
- Maintain a consistent content calendar and posting cadence across platforms
- Support content creation, caption writing, and light design work when necessary
- Assist executives in building a thoughtful and authentic LinkedIn presence
- Draft and coordinate executive thought leadership posts
- Encourage employee engagement and amplification around major announcements
- Ensure executive messaging aligns with Neostella’s broader company narrative
- Support brand sponsorship outreach and coordination
- Develop digital content supporting sponsorship initiatives
- Identify engagement opportunities connected to sponsored events or partnerships
- Identify community groups, associations, and online forums relevant to Neostella’s audience
- Support engagement within legal, technology, and legal-tech communities
- Assist with coordinating thought leadership opportunities
- Maintain a calendar of community engagement opportunities and industry moments
- Serve as liaison between Neostella and external PR agencies
- Align PR messaging with product positioning and go-to-market priorities
- Coordinate press releases, media opportunities, and thought leadership placements
- Support executive preparation for media interviews and speaking engagements
- Ensure earned media coverage is amplified across social channels
- Monitor brand mentions and industry conversations
- Escalate sensitive issues or opportunities as needed
- Create creative briefs for design assets
- Partner with the design team to ensure visuals align with messaging and platform best practices
- Maintain visual consistency across social channels
- Partner with Demand Generation agency to align organic and paid social narratives.
- Share performance insights and feedback to help optimize paid campaigns
- Track organic social growth and engagement metrics
- Monitor performance of earned media amplification
- Identify trends in audience engagement and recommend improvements
Requirements
- Bachelor’s degree preferred
- 1–3 years of experience in social media, community management, marketing, communications, or related roles
- Experience managing or contributing to LinkedIn and other social platforms in a B2B environment
- Experience supporting public relations initiatives is a plus
- Strong written communication and content development skills
- Highly organized with strong attention to detail
- Ability to manage multiple projects and deadlines simultaneously
- Familiarity with social media scheduling tools
- Familiarity with design tools such as Canva or similar platforms
- Collaborative and comfortable working cross-functionally
- Experience working in fast-paced SaaS or technology environments is a plus
- Strong ownership mindset with a focus on execution and accountability
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation & Holidays)
- Training & Development
- Travel Bonus
- Maternity & Paternal Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
content developmentsocial media managementcommunity managementpublic relationsdigital content creationcaption writingthought leadershipengagement trackingperformance analysisproject management
Soft Skills
strong written communicationhighly organizedattention to detailcollaborativeexecution focusaccountabilityability to manage multiple projectsadaptabilitycreativitystrategic thinking
Certifications
Bachelor's degree