Assistant Team Lead – Healthcare Account

Neolytix

Assistant Team Lead supporting day-to-day operations for healthcare account at Neolytix. Overseeing team performance, coaching, and administrative deliverables in a hybrid work setup.

Posted 7/31/2026full-timePasig • 🇵🇭 PhilippinesSenior💰 ₱30,000 - ₱50,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in team leadership, operational oversight, and performance management, with a strong focus on process improvement and customer service excellence. Proficient in data management and reporting, fostering a positive work environment, and driving team productivity.

Highest-signal resume keywords

Team LeadershipPerformance ManagementMicrosoft Excel ProficiencyBPO ExperienceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementReportingPerformance ReportingCoachingQuality Assurance

Soft Skills

Proactive Problem SolvingMotivational LeadershipAttention to DetailAdaptabilityTeam Collaboration

Industry Keywords

BPOCustomer ServiceHealthcare AccountStandard Operating ProceduresKey Performance Indicators

About the role

Key responsibilities & impact

Support the Team Lead in overseeing the day-to-day operations of a team of at least 34 employees to ensure operational goals and service levels are achieved.
Provide close supervision, guidance, and floor support to team members to ensure productivity, quality, and adherence to company policies and procedures.
Conduct regular coaching sessions, provide constructive feedback, and assist in developing performance improvement plans to enhance individual and team performance.
Motivate and engage team members by fostering a positive work environment, recognizing achievements, and promoting teamwork.
Monitor key performance indicators, attendance, productivity, quality, and compliance, and proactively address performance concerns.
Escalate operational issues, employee concerns, and client-impacting risks to the Team Lead or management in a timely manner.
Assist the Team Lead in preparing administrative deliverables, including performance reports, attendance tracking, coaching documentation, and operational updates.
Support the implementation of process improvements and ensure standard operating procedures (SOPs) are consistently followed.
Assist in onboarding and training new hires by providing guidance, answering questions, and monitoring progress during the transition period.
Serve as the primary point of contact for the team during the Team Lead's absence, ensuring smooth day-to-day operations and timely resolution of issues.
Collaborate with cross-functional teams to resolve operational challenges and support the achievement of departmental objectives.
Promote a culture of accountability, continuous improvement, and excellent customer service within the team.
Develop and recommend tools, process improvements, and solutions that enhance client productivity, efficiency, and overall team performance.
Demonstrates strong attention to detail and ensures accuracy in tasks, reports, processes, and team deliverables.
Takes initiative and proactively addresses issues before they impact team or client performance.

Requirements

What you’ll need

Previous experience as a Subject Matter Expert (SME)/ Assistant TL is preferred, with the ability to provide guidance, process support, and knowledge sharing.
Proficient in Microsoft Excel , including data management, formulas, filtering, sorting, and reporting.
Minimum of 2 years of BPO experience , preferably in a customer service or healthcare account.
Demonstrates a strong willingness to learn , with the ability to quickly adapt to new processes, systems, and responsibilities.
Proactive and self-motivated , taking initiative to identify issues, solve problems, and contribute to team success with minimal supervision.

Benefits

Comp & perks

Company events
Health insurance
Opportunities for promotion