Neogrid

Customer Success Manager – Junior

Neogrid

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Hold meetings with retailers to understand their content strategy and present opportunities to improve product listings
  • Compile retailers' information to support decision-making
  • Monitor the client's Perfect Store progress by retailer
  • Assist retailers, when possible and necessary, by creating images and spreadsheets with the data they need for updates
  • Update information on the retailer's platform when available
  • Influence retailers to implement content improvements based on your knowledge of the client's brands
  • Conduct training sessions on Placeholder and integrations for retailers
  • Update the integrations/auto-update permission tracking spreadsheet, coordinating with the Operations team
  • Send content integration documentation

Requirements

  • Previous experience in client/customer service
  • Clear and assertive communication, both written and verbal
  • Strong sense of prioritization and good time management
  • Intermediate to advanced Excel skills (will be assessed during the selection process)
Benefits
  • Health Insurance
  • Dental Insurance
  • Life Insurance (all benefits extendable to legal dependents)
  • Medication allowance, extendable to children
  • Commuter benefits: public transport voucher or parking allowance
  • Flexible meal/food allowance
  • Wellhub (formerly Gympass) and TotalPass
  • Birthday day off (one day off during your birthday month, on a day of your choosing)
  • Parental support program, NeoBaby, focused on new mothers and fathers
  • Unico Skill, an educational solution for external training
  • Childcare assistance
  • Extended parental leave: 6 months for mothers and 30 days for fathers
  • Employee referral program, bonuses, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Exceldata analysiscontent strategyproduct listing optimization
Soft Skills
communicationtime managementprioritizationclient servicetraining