Customer Support Representative

Neogen Corporation

Customer Support Representative providing assistance via phone, email, and chat at Neogen. Handling customer inquiries and managing sample orders in Salesforce systems in a supportive work environment.

Posted 6/19/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries via phone, email, and chat
Answer basic customer questions, including order status, sample submission, and results inquiries
Route customer submissions, manage sample orders, and perform account updates in Salesforce and internal systems
Handle basic customer service tasks, such as providing invoice copies and troubleshooting minor issues
Assist with routine administrative tasks, including Mystery Orders, Accessioning Issues, and paperwork quality control (in-office)
Manage routine customer inquiries and escalate complex issues when needed

Requirements

What you’ll need

High school diploma or equivalent required; Bachelor’s degree preferred
Experience in customer service or office setting strongly preferred but not required
Proficiency with Microsoft Office Suite required
Experience with Salesforce preferred but not required
Strong communication skills, including phone etiquette and written communication
Ability to handle customer inquiries professionally, with a customer-centric approach
Strong verbal and written communication skills
Ability to resolve customer issues efficiently and accurately
Ability to handle tasks with precision and minimal errors
Ability to work as part of a team and contribute to collective goals

Benefits

Comp & perks

Professional and personal growth opportunities
Stable and supportive work environment

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceadministrative tasksinvoice managementtroubleshootingorder managementaccount updatesquality control

Soft Skills

communication skillscustomer-centric approachteamworkproblem-solvingattention to detail

Certifications

high school diplomaBachelor's degree