Manager

• Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat
• Reactivate, upsell, and escalate users to the VIP level when appropriate
• Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses
• Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience
• Execute retention campaigns and reward offers while tracking performance
• Maintain timely communication with players based on their activity
• Focus on a high-value cohort of international players and drive retention

Loyalty Manager, Portuguese Market

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Loyalty Manager