Neo Group

VIP Training Specialist

Neo Group

full-time

Posted on:

Location Type: Remote

Location: Belarus

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About the role

  • Create engaging and interactive training modules covering our full VIP offering, client engagement strategies, conflict resolution, product knowledge (e.g., games, promotions, and loyalty programs), effective use of tools etc.
  • Conduct training sessions (in-person or virtual) for new hires and existing VIP staff, using a variety of methods such as workshops, role-playing, and e-learning platforms.
  • Provide one-on-one coaching and feedback to VIP team members to improve their communication, upselling, and relationship-building skills with high-value clients.
  • Ensure all training materials adhere to the regulations, data protection laws (e.g., GDPR).
  • Collaborate with VIP managers to identify skill gaps and training needs, customising programs to address specific challenges.
  • Track training effectiveness through KPIs such as customer satisfaction scores, client retention rates, and staff performance metrics, adjusting programs as needed.
  • Stay informed on competitor offerings, and VIP service innovations to keep training content relevant and competitive.
  • Maintain accurate records of training sessions, attendance, and certifications, ensuring alignment with company and regulatory standards.

Requirements

  • Strong communication and organisational skills.
  • Experience as a trainer/teacher preferred.
  • Native Russian speaker.
  • English level: (B2) — sufficient to provide training sessions and workshops remotely.
Benefits
  • Remote work opportunity;
  • Flexible working schedule;
  • Interesting product;
  • Learning opportunities;
  • Career growth prospects.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
training module creationclient engagement strategiesconflict resolutionproduct knowledgecoachingKPI trackinge-learning platformsworkshopsrole-playing
Soft Skills
communication skillsorganisational skillsrelationship-buildingfeedback provisioncustomisationadaptability