Collections Specialist

NELSON Worldwide

Collections Specialist responsible for managing accounts receivable balances and supporting timely collection efforts for finance team. Focused on improving cash flow and client relations.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Manage assigned accounts receivable balances and support the timely collection of outstanding invoices.
Partner with internal teams and clients to resolve payment delays, research account issues, maintain accurate collection records, and improve overall cash flow.
Make outbound collection calls and write collection emails in a professional manner while maintaining and strengthening client relationships.
Facilitate the timely collection of customer payments in accordance with established payment terms and due dates.
Research and help resolve client billing problems, payment delays, disputes, and other issues contributing to account delinquency.
Communicate directly with clients to build and maintain strong working relationships and reduce the time to payment.
Partner with project managers, billing teams, and finance leadership to address contract issues, missing documentation, and other internal barriers to payment.
Escalate significantly delinquent, high-risk, or high-balance accounts to management, as appropriate.

Requirements

What you’ll need

High School diploma required; Associate degree preferred/ Bachelor’s degree in Accounting is a plus
At least 2 years in collections, accounts receivable, or client account management
Strong experience in customer service is required
Knowledgeable in all general accounting principles, with a focus on credit and collections practices and procedures
Exceptional customer service approach
Excellent verbal and written communication skills
Attention to detail is a must; ability to regularly problem solve and make recommendations for improvement.
Experience in a professional services environment, preferably within the AEC sector
Deltek Vantagepoint and Microsoft Excel experience preferred

Benefits

Comp & perks

401(K) plan with company match
Full health benefits including medical, dental, and vision
Wellness program with rewards for healthy activities
Pet Insurance
Opportunities for career advancement
Paid time off and holiday pay
Paid parental leave
Flexible working schedules and work from home options
Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

accounts receivablecollectionsgeneral accounting principlescredit and collections practicesproblem solvingbillingcash flow management

Soft Skills

customer servicecommunicationattention to detailrelationship buildingprofessionalism

Certifications

Bachelor’s degree in AccountingAssociate degree