Customer Experience Agent
Nelo
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Salary
💰 MX$19,000 - MX$25,000 per month
Tech Stack
About the role
- Deliver fast, accurate, and empathetic support via WhatsApp, email, and internal workflows.
- Handle complex user scenarios including financial disputes, exception cases, and ambiguous product issues.
- Analyze tickets to detect root causes, identify patterns, and raise quality tickets to Product or Engineering.
- Collaborate with the automation team to improve flows by providing structured feedback or tagging errors.
- Support operational processes such as claims, identity checks, transaction investigations, and escalations.
Requirements
- 2-4 years experience in customer support or fintech/marketplace environments.
- Highly analytical: enjoy problem-solving, logic, and going one level deeper.
- Data curious: eager to learn SQL.
- Fluent in Spanish and comfortable reading and writing in English.
Benefits
- 100% medical, dental & vision insurance coverage
- Team offsites twice a year in cool destinations
- Opportunity to grow inside a strategic, AI-driven CX team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQL
Soft skills
analyticalproblem-solvinglogicempathycollaborationdata curiosity