Enrollment Process Representative II

Nelnet

Enrollment Process Representative at Nelnet processing customer accounts regarding student loans. Responsible for researching associated information and maintaining customer service standards.

Posted 7/7/2026full-timeRemote • New York, Texas, Wisconsin • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer account management and loan servicing processes, with a strong focus on research and information analysis related to student loans.

Highest-signal resume keywords

Customer Service ExperienceLoan Servicing KnowledgeResearch SkillsAccount ManagementGeneral Work Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Certifications & Qualifications

High School Degree or Equivalent

Industry Keywords

Student LoansLoan OriginationsLoan Servicing Systems

About the role

Key responsibilities & impact

Review and process on customer accounts regarding their student loans
Responsible for researching information related to these activities

Requirements

What you’ll need

High school degree or equivalent required
1 - 2 years customer service experience and/or general work experience preferred
Knowledge of Loan Servicing and/or Originations systems preferred

Benefits

Comp & perks

medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program